Tunnelblick 3.8.8c fails to install

[mjsteinbaugh]

Tunnelblick 3.8.8c fails to install

[corporate-gadfly]

Pasting the link for downgrading to 3.8.8b in case it helps someone else:

brew install --cask https://raw.githubusercontent.com/Homebrew/homebrew-cask/ab7f83ae033b6c72d2ea6c4dd5cd8a64c1040a3d/Casks/tunnelblick.rb

[nickmax99]

Seeing the same issue on a clients M2 MacBook Air; fails with "The installation or repair took too long or failed. Try again?"

3.8.8b works without issue. Both were installed from the website via the .dmg. He told me that he'd tried the beta before and that had also failed but I didn't verify that with him.

[mjsteinbaugh]

Can confirm that reinstalling 3.8.8b works on my machine.

[jkbullard]

@nickmax99 - Is this a new installation of Tunnelblick, or installing over an existing installation?

@everyone:

3.8.8c and 4.0.0beta07 have a problem with new installations: the folder /Library/Application Support/Tunnelblick and its subfolders are not created early enough, and the installer fails when trying to write a file into a folder that does not yet exist. That problem may mask other problems that the installer detects. It could affect brew if brew "uninstalls" those folders before installing Tunnelblick over an existing installation, or if it is a new installation.

Anyone who has experienced this problem is encouraged to write to [email protected] to be sent a link later today tomorrow to a new version of Tunnelblick that fixes the problem.

[gcharita]

I had the same issue. After inspecting the console logs, I found the following error:

Error creating or overwriting file at /Library/Application Support/Tunnelblick/tunnelblick-authorized-done

Interestingly enough there was no directory with the name Tunnelblick under /Library/Application Support directory, so I went ahead and created it:

sudo mkdir /Library/Application\ Support/Tunnelblick

After that, I runned Tunnelblick again and the installation succeeded. 😃

[mjsteinbaugh]

The Tunnelblick beta 4.0.0beta06 release also works.

brew install --cask tunnelblick-beta

[philsherry]

Same for me: 3.8.8c fails, claiming it takes too long.
Apple M1 Max
macOS 13.5 (22G74)

[Levi-Root3]

Same for me. 3.8.8c fails with the same message as OP on several Macs, running macOS 13.2.1 and 13.5

[jkbullard]

@philsherry @Levi-Root3: Are you using brew?

@mjsteinbaugh @philsherry @Levi-Root3:

1. What are the contents of /Library/Application Support/Tunnelblick/tunnelblick-installer-log.txt
2. Do the older versions of Tunnelblick ask to secure themselves on first run after being installed by brew?

[mjsteinbaugh]

@jkbullard I'll try reinstalling 3.8.8c and will send you a log file.
For point 2, older versions ask to secure themselves as well.

[Serneum]

Seeing the same issue, both with Brew and with the installer from the website. Not seeing any logs at the location mentioned. I am working off of MacOS Ventura 13.3.1 (a) and an Intel-based Mac

[Levi-Root3]

@philsherry I was using the installer, not brew.

No installer log is present, just a QuitLog.txt

2023-08-03 16:39:44.939213 applicationShouldTerminate: termination because of an error; delayed until 'shutdownTunnelblick' finishes)
2023-08-03 16:39:44.982949 shutDownTunnelblick: started.
2023-08-03 16:39:44.985930 shutDownTunnelblick: Starting cleanup.
2023-08-03 16:39:44.988354 cleanup: Entering cleanup
2023-08-03 16:39:44.991422 cleanup aborted because Tunnelblick did not finish launching
2023-08-03 16:39:44.993170 shutDownTunnelblick: Cleanup finished.
2023-08-03 16:39:44.995407 Finished shutting down Tunnelblick; allowing termination

[philsherry]

@jkbullard Using brew, yes.

It had tried to update itself on my work Mac, but my work Mac had very recently had some nanny software installed by my employer, so I thought maybe that was the issue. I uninstalled that and eventually found my way here. I'd already lost too much time so I just had to install the beta version to get my work done—meaning the log details the successful installation of the beta app.

@Levi-Root3 You’re looking in the wrong Library, check that path again: /Library not ~/Library.

[ncorona]

Same problem here with the lastest version, downgraded to 3.8.8b as suggested by @corporate-gadfly and now it's fine.
Fresh new installation on OSX Monterey 12.6.8, MacBook Pro Intel
It fails with message "The installation or repair took too long or failed. Try again?" as @nickmax99

[Levi-Root3]

Hi @philsherry
There was no log file in the other Library folder.
But it seems the problem has already been confirmed and a newer version solves it. I will mail developers@tunnelblick to acquire it.