video does not play when clicking image

[twrecked]

video does not play when clicking image

[twrecked]

Yes. If you have newer cameras thay have a codec that can't be handled by all platforms.

See here for more info.

We tracked this down recently and I haven't had chance to update the docs.

[chuckakung]

Thanks! You are right. I managed a work around, if I change the video settings on the device (arlo pro 3) to auto zoom and track then it works. Perhaps selecting this mode changes the video format.

[twrecked]

Nice find. And I guess it does change it.

I really need to get at least one of the newer cameras so I can test this stuff better.

[ssilence5]

The reason this works is that the video gets downgraded to 1080p when it is normally recorded as 2K. 2K and 4K videos for arlo are encoded as HEVC which is a format that most browsers can’t play. But it does work fine on the iPhone as it supports this format.

[twrecked]

I'm going to close this one but keep an eye on it.