Create and document the support and escalation system.

[ustaxcourt]

Create and document the support and escalation system.

[adunkman]

Short term plan: development team support through Jessica, prioritizing as items for Flexion, longer-term plan to be discussed after Tech Lead Mike is on the ground running.

[vickimcfadden]

Blocked until Court can decide whether Tier 1 support will be handled by Admissions, and if so, whom.

Determine what OIS is currently doing with Blackstone, and figure out how to transition this to Admissions.

[mmarcotte]

Completed with: https://github.com/ustaxcourt/ato/pull/32

Tier 1 first line will be Admissions Section. They will monitor email and phone. OIS will assist for tickets submitted to LanSweeper, but will direct more involved issues to a new E-Help position.