ConversationActivity.show(this); Crashing

[zendesk]

ConversationActivity.show(this); Crashing

[skolarianer]

@ravikumar-n: Try the following rules...

-dontwarn okio.**
-keep class com.google.gson.** { *; }
-keepclassmembers enum * { *; }
-keepattributes Signature
-keepattributes *Annotation*

[jugarrit]

Is this a regression?
I am unable to reproduce the problem by simply calling ConversationActivity.show(this);
Do you think you could provide more precise steps, or even a sample app?

Thanks!

[rad182]

@jugarrit I just added a button to call ConversationActivity.show(this); and it crashes.
I just notice it's working fine on android 5.1.0 but crashes on 4.1.1

[rad182]

any update for this?

[jugarrit]

Sorry! Still haven't had a chance to repro. I'll get back to you once I'm able.

[rad182]

I can email you my repo link and maybe it will help you?

[jugarrit]

Sure! Send it to [email protected]

[langhoangal]

You obfuscated your code, right? The log quite similar, i don't know. But it good if you can try in debug mode to see more clearly. And (i'm not sure if i remember exactly) i think i got it before, the reason related to Gson some how.

[ravikumar-n]

@jugarrit Got the same issue in production build, but when we disabled proguard and built, it works.

Project dependencies:

// Okhttp
compile 'com.squareup.okhttp3:okhttp:3.2.0'

// Gson
compile 'com.google.code.gson:gson:2.6.2'

// Smooch - Live chat
compile 'io.smooch:core:3.2.1'
compile 'io.smooch:ui:3.2.1'
compile 'com.google.android.gms:play-services-gcm:9.0.2'

The following proguard rules also doesn't help in resolving the issue:

## Smooch
-dontwarn okio.**
-keep class okio.**
-keep class com.google.gson.**

Device Info :
Dell Venue-7, Api-4.4.4

[sreejithileaf]

Hi Julian,
The sample app in the git hub is working fine with Android Studio, but i'm facing some kind of issues while converting it as an eclipse project. The two things that i noticed:

1. Used the latest jars ( core-3.2.1.jar, ui-3.2.1.jar) and run the app in a device. When called this line ConversationActivity.show(this). app crashed!

2. Used some old versions (core-2.3.1.jar, ui-2.3.1.jar). This time crash not occurred but Showing an error message 'Could not connect to server.' Unable to send any messages.

[jugarrit]

I will be adding proguard rules in the next release that could address this problem. I'll be closing this issue at that time and will re-open if it continues to occur.

[jugarrit]

Just pushed a proguard fix in 4.0.5. Give it a shot!