Regarding new ticket creation

[zendesk]

Regarding new ticket creation

[rearley]

Do you have a 'use' statement anywhere? Add the follow:

use Zendesk\API\Client as Zendesk;
$zendesk = new Zendesk($apiKey, $user, $subDomain, $suffix = '.json', $test = false);

or change your code from:

$zendesk = new Zendesk($apiKey, $user, $subDomain, $suffix = '.json', $test = false);

to:

$zendesk = new Zendesk\API\Client($apiKey, $user, $subDomain, $suffix = '.json', $test = false);

What is in your zendesk.php file? Are you using any autoloading?

[kenwalker08]

Thanks rearley for reply.

I have added the "use" statement as you mentioned but now it is throwing following error:

Fatal error: Class 'Zendesk\API\Client' not found.....

here is the updated code.

"Help, my device is off!", "z_description"=>"help I need some help", "z_recipient"=>"[email protected]", "z_name"=>"Jacks Ferro", "z_requester"=>"[email protected]" ); $create = json_encode(array('ticket' => array('subject' => $arr['z_subject'], 'description' => $arr['z_description'], 'requester' => array('name' => $arr['z_name'], 'email' => $arr['z_requester']))), JSON_FORCE_OBJECT); $data = $zendesk->call("/tickets", $create, "GET"); print "hello test".$data->ticket->id; $test = $zendesk->test(); print "\n"; ?>

Also i have the following code in zendesk.php file:

api_key = $apiKey; $this->user = $user; $this->base = 'https://' . $subDomain . '.zendesk.com/api/v2'; $this->suffix = $suffix; if ($test === true && !$this->test()) { throw new Exception('Cannot connect or authentice with the Zendesk API'); } } ``` public function call($url, $json, $action) { if (substr_count($url, $this->suffix) == 0) { $url .= '.json'; } $ch = curl_init(); curl_setopt($ch, CURLOPT_FOLLOWLOCATION, true); curl_setopt($ch, CURLOPT_MAXREDIRS, 10 ); curl_setopt($ch, CURLOPT_URL, $this->base.$url); curl_setopt($ch, CURLOPT_USERPWD, $this->user."/token:".$this->api_key); switch($action){ case "POST": curl_setopt($ch, CURLOPT_CUSTOMREQUEST, "POST"); curl_setopt($ch, CURLOPT_POSTFIELDS, $json); break; case "GET": curl_setopt($ch, CURLOPT_CUSTOMREQUEST, "GET"); break; case "PUT": curl_setopt($ch, CURLOPT_CUSTOMREQUEST, "PUT"); curl_setopt($ch, CURLOPT_POSTFIELDS, $json); default: break; } curl_setopt($ch, CURLOPT_HTTPHEADER, array('Content-type: application/json')); curl_setopt($ch, CURLOPT_USERAGENT, "MozillaXYZ/1.0"); curl_setopt($ch, CURLOPT_RETURNTRANSFER, true); curl_setopt($ch, CURLOPT_TIMEOUT, 10); $output = curl_exec($ch); curl_close($ch); $decoded = json_decode($output); return is_null($decoded) ? $output : $decoded; } public function test() { return $this->call('/tickets', '', 'GET'); } ``` }

[rearley]

Ok I think I am lost on what you are trying to do. Are you using the library in this GIT REPO or are you trying to call the API yourself ( which is what it looks like in your code ). If you are trying to call the API yourself and are having issues then you might want to go to support.zendesk.com for this problems.

The issue system here is for the client library in this REPO which does not appear to be what you are using.

[kenwalker08]

I am using the same API that GitHub Provides. May you give me a sample code (in zip) which indicates how to create a ticket on zendesk? It would be really appreciable. Thanks for your cooperation.

[rearley]

How are you installing the code from here? Are you using composer or did you just download the code? This will help with any example someone can give you.

[dpawluk]

@kenwalker08, please let me know if you still need any help. If not I'll go ahead and close this issue soon.

[kladskull]

Same issue here, installed via Composer...