Error completing request [url]

[zendesk]

Error completing request [url]

[antoscarface]

I tryed also to launch the getTickets.php sample, changing the credentials inside the file, but I have the same problem.

I set the subdomain, username and token, properly generated on zendesk API admin page.

[miogalang]

Hi @antoscarface,

Can you share with me the code you used and where it is located in comparison to your webroot?

Sadly the error is not very descriptive. The time I've seen this is when my server couldn't access the internet, but it is a very general error and we cannot be sure. Providing more information would help both of us debug this error.

Thanks

[antoscarface]

Hi @miogalang,

the code is the "getTickets.php" example you give with the source and when I run also with phpunit.

In the frontend I have this message:

Please check your credentials. Make sure to change the $subdomain, $username, and $token variables in this file.

If I run with PHPUnit, I receive the error I quoted previously:

Zendesk\API\Exceptions\ApiResponseException : Error completing request [url] https://yithemes1432719252.zendesk.com/api/v2/tickets.json [http method] GET [body]

I can't understand the reason and I don't know what else I can say.

[miogalang]

Hi @antoscarface,

can you add this to the bottom.

} catch (\Zendesk\API\Exceptions\ApiResponseException $e) {
    echo 'Please check your credentials. Make sure to change the $subdomain, $username, and $token variables in this file.';
    echo $e->__toString();
}

So we can see a better error.

The line to add is echo $e->__toString()

[antoscarface]

Hi @miogalang,

here what I receive:

Please check your credentials. Make sure to change the $subdomain, $username, and $token variables in this file.

exception 'Zendesk\API\Exceptions\ApiResponseException' with message 'Error completing request [url] https://yithemes1432719252.zendesk.com/api/v2/tickets.json [http method] GET [body] ' in C:\xampp\htdocs\my\yi\yithemes\zendesk-test\src\Zendesk\API\Http.php:89 Stack trace: #0 C:\xampp\htdocs\my\yi\yithemes\zendesk-test\src\Zendesk\API\HttpClient.php(400): Zendesk\API\Http::send(Object(Zendesk\API\HttpClient), 'tickets.json', Array) #1 C:\xampp\htdocs\my\yi\yithemes\zendesk-test\src\Zendesk\API\Traits\Resource\FindAll.php(34): Zendesk\API\HttpClient->get('tickets.json', Array) #2 C:\xampp\htdocs\my\yi\yithemes\zendesk-test\samples\getTickets.php(18): Zendesk\API\Resources\Core\Tickets->findAll() #3 {main}

The credentials are correct and I use them with the version 1 of this SDK, that I'm using meanwhile without any problem.

[miogalang]

Hi @antoscarface,

With the credentials, what token are you using. Is it an OAuth token or API token?

Sadly the error is coming when making the actual request. And the API is not returning an error we can see.

Thanks,

Mio

[antoscarface]

Hi,

It is an API token and not OAuth token. Is it correct? I don't understand very well the second part of your message.

[miogalang]

Hi @antoscarface,

Yes the API Token is correct.

So what this error we are seeing means is that guzzle is unable to make the call.
Error completing request is an error from guzzle (a utility we use) throws.
What this means is it is unable to reach to zendesk url for some reason, because if the API was throwing an error that is what would be displayed.
Personally, I've only seen this error when my server was unable to reach the internet, but it could be something else.

Can you try to ping the url using this to see if the server has access to the internet?
This way we can slowly cross out the possible problems one by one.

[antoscarface]

Hi,

thank you for the help.

So, I tryed this: http://pastie.org/private/sijionpnikwn2z6sgqkyiq

The var_dump result is:

float(169)

I hope it can help.

[miogalang]

Hi @antoscarface,

Ok so it means it can access the internet. Thats one thing we can cross out now.

I am going to be honest, I am unsure what is happening because the error message being returned is not very descriptive. I should look into making that better.

Let's try something different. Let's try to replicate the call using a curl

curl https://{subdomain}.zendesk.com/api/v2/tickets.json
-v -u {email_address}/token:{api_token}

[antoscarface]

Hi,

I tryed it and this is the result: http://d.pr/i/1aTV4/4i4yz0O0 and then the JSON with list of tickets.

It seems to be working properly.

[miogalang]

Hi @antoscarface,

Ok so it is working.

This one is really tricky. Can we try something else?

} catch (\Zendesk\API\Exceptions\ApiResponseException $e) {
    echo 'Please check your credentials. Make sure to change the $subdomain, $username, and $token variables in this file.';
    echo $e->getErrorDetails();
}

hopefully this gives us a more descriptive error. If this fails we should try to get the error thrown in Guzzle.

[antoscarface]

Hi,

I tryed it, but $e->getErrorDetails() return an array. Anyway, I echo a var dump (so this is the code http://pastie.org/private/6c8hhpptjyae7n4v6ncgvq), but I receive empty array.

But, I echo var_dump of $e object and I discovered these lines, maybe the cause of the problem:

["error"]=> string(63) "SSL certificate problem: unable to get local issuer certificate"
["url"]=> string(58) "https://yithemes1432719252.zendesk.com/api/v2/tickets.json"

and also

["message":protected]=> string(134) "cURL error 60: SSL certificate problem: unable to get local issuer certificate (see http://curl.haxx.se/libcurl/c/libcurl-errors.html)"

They are messages from GuzzleHttp\Exception\RequestException.

I'm on local environment and I'm on Windows, with XAMPP. If it's the problem, how can I resolve? Could be something to solve in the code? or maybe in the apache configuration?

[joseconsador]

Hi @antoscarface,
Could you try the instructions on this page http://stackoverflow.com/questions/6400300/https-and-ssl3-get-server-certificatecertificate-verify-failed-ca-is-ok/16495053#16495053 . Seems that it's a common issue in XAMPP. Let us know if that helps. Thanks!

[antoscarface]

Hi @joseconsador ,

now works great!!! :)

Thank you very much, I hope it's useful to other windows user as me! 👍

[amaendeepm]

Also one finding if you are using Wamp, the change has to be made in php.ini for BOTH Apace and PHP folders ;-)