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This Power BI project aims to analyze a comprehensive call center dataset with features including Call ID, Agent, Date, Time, Topic, Answered (Y/N), Resolved, Speed of Answer (seconds), Avg Talk Duration, and Satisfaction Rating. The goal is to gain valuable insights into call center performance, customer satisfaction, and emerging trends.

Home Page: https://app.powerbi.com/links/rw90EHVFsh?ctid=80422497-e632-410a-964a-2cee17aa1964&pbi_source=linkShare

business-intelligence dataanalytics datascience datavisualisation insights powerbi

call-centre-trends-analysis-using-powerbi's Introduction

Hello I'm Abbas Behrainwala! ๐Ÿ‘‹

LinkedIn Medium Portfolio

Welcome to my GitHub profile! I'm a data science professional with 3 years of experience in the Data Science domain, skilled in developing interactive dashboards, building dynamic reports, analyzing large-scale datasets, and collaborating with cross-functional teams to drive data-driven decision-making.

๐Ÿ”ญ What I'm Working On

  • I'm exploring Data Analytics Applications in different industries such as Finance, Marketing, and Retail.
  • I am working on building End-to-End Production Level Dashboard from Extract Transform Load (ETL) data from different sources to an interactive dashboard.
  • Also, I'm building an integrated dynamic HR Analytics Dashboard to visualize and analyze key HR metrics, such as employee attrition, performance, and diversity.

๐ŸŒฑ What I'm Learning

  • I'm expanding my Data Analysis knowledge and exploring advanced Big Data architectures using PySpark, Hive, Snowflakes, and many more to enhance the accuracy and quality of my Data Analyst projects.
  • I'm also diving deeper into recommendation systems, exploring different algorithms and strategies to improve the precision and personalization of product recommendations.

๐Ÿš€ My Projects

๐Ÿ’ผ My Experience

  • Data Analyst at Litmusblox: 8/2020-6/2022

    • Developed and implemented a Job Recommendation System that increased candidate-job matching accuracy by 30%.
    • Conducted A/B tests on different product features processes, resulting in a 12% increase in conversion rate.
    • Presented insights from website clickstream data, resulting in a 30% improvement in decision-making..
    • Developed a predictive model that accurately identified potential churn cases with an 85% accuracy rate .
    • Identified critical company KPIs for revenue, customer acquisition, and customer satisfaction.
    • Enhanced user insights, contributing to a 10% increase in personalized user experiences .
    • Created pivot tables and charts to visualize KPIs, resulting in a reduction of manual reporting effort by 40%
    • Tools used: AB Testing, Power Query, SQL, MS Excel, Clustering, Scikit-Learn, Machine Learning, TensorFlow.
  • Data Analyst at Peopleblox: 6/2022-6/2023

    • Built and maintained data pipelines to extract, transform, and load data from various data sources like databases, spreadsheets, and APIs using Databricks, Google Cloud.
    • Extracted insights from website clickstream data, resulting in a 30% improvement in decision-making.
    • Delivered an A/B Testing tool to test the impact of different training programs on employee skills acquisition, job performance, and satisfaction. Techniques used: Hypothesis Testing, T-Test, Chi-Square Test, P-Value, Normal Distribution.
    • Presented findings to optimize the website user experience and increased conversion rate by 15%, by creating an interactive dashboard.
    • Performed cohort analysis for customer retention, which resulted in 40% of customers from Q1 remaining active after nine months.
    • Tools used: Python, SQL, PowerBI, VBA, Data Modeling, Descriptive Statistics, Alteryx, and MS Excel.

๐Ÿ“š Languages & Tools

Python logo scikit-learn logo Keras logo Microsoft Power BI logo

๐Ÿ“ My Medium Articles

  • Check out my latest articles on Medium where I share insights and tutorials related to HR analytics, data science, and machine learning.

๐Ÿ“ซ How to Reach Me

๐Ÿค Let's Connect

  • I'm always interested in connecting with professionals and researchers in the field of data science and machine learning.
  • Feel free to reach out if you have any questions, project ideas, or opportunities for collaboration!

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