alexankitty/atera-tickets

quick and dirty script for mass submitting tickets to the Atera RMM platform with almost 0 effort

atera-tickets

quick and dirty script for mass submitting tickets to the Atera RMM platform with almost 0 effort

Setup

Requires Python3.7 or later to be installed, grab it from https://www.python.org/downloads/
Run python -m pip install requests to install the required library. Open createtickets.py and change line 7 techTicket to a ticket number you have submitted previously (used to get your tech ID)

Usage

Grab your API key from https://app.atera.com/new/admin/api and place it in a file called apikey
Fill out a tickets.txt with tickets you want to submit, one ticket per line. Format should be as follows:

companyname/emailstring ticket title and details

If the email matches it will create a ticket under that contact, if it does not, it'll warn you in the output.
Once the script finishes, it will rewrite your tickets.txt with all of the failed ticket submissions.
For simplicity, a batch and shell script are also included so you can run the script faster.