arctraining/ittt-ai-ml-dl

Repo for the TechTalks IT Series on Machine Learning

Techtalks IT: AI, Machine Learning and Deep Learning

Proposal

A 4 session series of TechTalks/ training sessions for IT Colleagues to give a background to ML tools and techniques using a realistic example familiar to most, the analysis of IT tickets.

Suggested dates

• Session 1: Tuesday 19th May 1400-1500
• Session 2: Tuesday 2nd June 1400-1500
• Session 3: Tuesday 16th June 1400-1500
• Session 4: Tuesday 30th June 1400-1500

Example dataset

https://github.com/karolzak/support-tickets-classification

Suggested content

Session 1: General introduction to AI/ML/DL, supervised and unsupervised learning; classification and regression and what the terms mean; introduction to the business problem (and some sample data); code along with ScikitLearn and classifying ticket content.

Session 2: Deep dive code-along with classification (getting the ticket to the right team) and regression (can we predict how long a query should take to be answered) problems.

Session 3: Identifying topics in dataset. Code along with LDA; opportnity to discuss approaches eg. bag-of-words

Session 4: Measuring the efficiency of classification (scikit learn again). Neral networks- training a simple LSTM model for classification.

ittt-ai-ml-dl's Issues

Bagsie session 3

Happy to do some introduction to text processing/ LDA / BoW / cosine similarity stuff.

Nicks feedback

I would be happy to assist with any of the sessions and do cover some parts. How about we have one person dedicated to typing whilst another does explaining (not sure how we could record that easily though)?

I don't know enough to take a lead though.

Dates could do with being closer together if possible, as that's a lot of sleeps in between to forget things - so make sure you have a good recap.

Think the content has a good theme and relatable.