- Genesys Cloud org & user with master admin privileges
- Google Cloud Platform account
- Installed the Agent Assist integration from AppFoundry
- Installed the DialogFlow CX integration from AppFoundry
In this workshop, we will see the power of Genesys Cloud CX and Google CCAI. We will set up both integrations with Google Agent Assist and Google DialogFlow CX into your own Genesys Cloud CX instance.
This will be a follow along type workshop.