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CASE STUDY #1

Phase 1: Understand the Organization

  • What are the consequences for not meeting service obligations?
  • What are the escape clauses and constraints in case of a catastrophic event?

Phase 2: Understand the Data

  • How reliable is the data for processing time increase?
  • What is the unit of measurement for data?
  • Is data on time continuous or dicrete?

Phase 3: Prepare the Data

  • What application will be used to prepare the data? Excel, Qlik, Tableau, Python, R?

Phase 4: Analyze and Interpret the Data

  • Loss models? Poisson or markov processes?
  • Scenario analysis of worst, normal, and best cases?

Phase 5: Evaluate the Analysis

N/A

Phase 6: Communicate and Deploy the Results

  • Who is our audience (technical or non-technical)?
  • Formal or informal presentation of results?
  • Use of charts and graphs to communicate results?
  • Should we have a dashboard of the key performance indicators (KPIs)?
  • How will this affect employees, investors, suppliers, creditors, government, customers?

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