"The user name or passphrase you entered is not correct." on macOS

[atom]

"The user name or passphrase you entered is not correct." on macOS

[shiftkey]

One thing to look at is the Keychain itself - we had some reports of this in GitHub Desktop, and were somehow able to workaround it:

Try opening Keychain Access.app. Right-click on the login keychain and try locking it and then unlocking it again.

[yassermog]

I have this problem after I upgraded to macOS High Sierra 10.13.1 (17B48)

[shiftkey]

@dhleong I think I've stumbled on the same issue over in Desktop (unable to retrieve the password where it was working fine previously) so I'm digging into that now.

[sundaynighteffect]

@dhleong Hi, I google "The user name or passphrase you entered is not correct." and see your post. I am totally new in GitHub and not really understand what this thread is talking about 😓. I could not log in to Desktop after upgraded to macOS High Sierra, every time I try, " The user name or passphrase you entered is not correct." just popped up. Do you have any idea what should I do for this? thank you very much!

[shiftkey]

@dhleong do you have the snippet for how you're invoking setPassword and then getPassword to trigger the failure (feel free to obscure the password field, obvs)? Maybe we're doing something with the service or account string in one code path that's not done in the other...

[dhleong]

Wow, thanks for the quick response!

I'm setting as an async function, like so:

    async saveCredentials(credentials) {
        await keytar.setPassword(
            this.service, this.account,
            this._serialize(credentials)
        );
        return true;
    }

_serialize() here just JSON.stringify()s a JSON object.

Loading looks basically like:

    async loadCredentials() {
        try {
            const serialized = await keytar.getPassword(
                this.service, this.account
            );

            return this._inflate(serialized);

(The try is a fallback to node-keychain right now).

[shiftkey]

@dhleong unfortunately my error is easier to explain - a stale account in the app without anything in the keychain, so it fails as expected.

[dhleong]

@fujungao This is not a general support forum for OSX, but a place to report bugs with a specific tool used in programming. You're probably better off taking your Mac to an Apple Store, or posting on the Apple Support Community.

[mazzzai]

The same problem in HSierra. Any solutions?

[mfardig]

Thanks @shiftkey - just lost about an hour trying to sort this out after updating to High Sierra. After locking/unlocking in Keychain, works great!!! Thank you again, you are awesome!!!

[hgoshko]

@shiftkey hero of the day! (for me MySQLWorkbench failed to change db password after update to High Sierra)

[shiftkey]

I'm going to close this out as I continue to see reports of this being resolved in Keychain itself and it doesn't seem to be something we can control in keytar.