bdmade/tickets

A support based ticketing system

Tickets

This project is powered by Ruby on rails, Bootstrap framework.

Installation Process

Unzip the folder and open terminal and write:

$ cd tickets

Install bundler : $ gem install bundler

Install tickets : $ bundle install

Database Setup

Open config-> database.yml and change in your Mysql database username and password

Database creation : $ bundle exec rake db:create

Database migrate : $ bundle exec rake db:migrate

Database seed : $ bundle exec rake db:seed

Run server

open terminal and run $ rails s

How it Works ?

Ticket is a simple support based system in where a customer can create a ticket for getting feedback from agent.

There are three type user in this system:

1. Admin
2. Agent
3. Customer

Admin : An admin can all works and manages all users, user types and can give also feedback to customer. Furthermore, an admin can see last month reports with all closed tickets and can download it's pdf report.

Agent : An agent only can give feedback to customer's ticket. Also, he/she can view his/her profile and can change his password and other profile based information.

Customer : A valid customer can create ticket and give feedback to agent comments. When ticket will be closed by an agent, customer can not give any reply for his/her closed ticket.

Tools used

Ruby on Rails

Mysql

Bootstrap framework

AdminLTE themes

Jquery

Jquery Data table

RSpec

Capybara

REST API

It has User, UserType and Ticket Rest API.

License

Licensed under the MIT license