Idaho National Laboratory
High Performance Computing Team
April 2023 – Present
- Spearheaded development of AI-powered chatbot with the objective of streamlining the IT Help Desk process by leveraging existing data and open source large language models
- Deployed chatbot ML model on server by building API infrastructure to send user requests, search database, and return model output
- Integrated API calls to extract tech support ticket history, employing regular expressions for data parsing and cleaning to ensure accurate and relevant information for better chatbot outcomes
- Built admin dashboard with numerical and graphical summaries for model and system analysis using PlotlyJS
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DataThink
Data Consultant
January 2023 – Present
- Engineered report automation package to read and wrangle data to output reports in seconds, empowering clients with numerous company reports within seconds, resulting in a monthly time savings of over 20 hours
- Seamlessly transitioned proprietary software-based visualizations to open-source alternatives, delivering substantial cost savings of hundreds of dollars per month to clients
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Research Business & Development Center
Data Lead
September 2022 – April 2023
- Designed and created PowerBI report for school Board of Trustees and Superintendent on financial management, HR, and student achievement by utilizing measures in DAX resulting in greater school funding
- Developed data model incorporating multiple data sources to provide reporting capabilities including compelling visualizations and data summaries
- Met with stakeholders to understand requirements and effectively communicated findings to various audiences
- Instructed team on PowerBI and DAX; ensured team members were included and excelled by finding natural strengths for greater success
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BYU Idaho
Data Analyst
April 2021 – December 2022
- Automated semester reports, saving 3+ weeks of manual reporting each semester by developing reusable R scripts for efficient, high-quality results in every use
- Led development of tri-university reporting suite using Power BI focusing on retention of online students; reports were utilized by Institutional Research, University Presidential Council for more informed executive decisions
- Prepared reusable weekly and monthly reports to Student Life executives on program KPIs and past expenditures by automating data pipeline from Qualtrics and university data warehouse to report deployment
- Guided a team of 5 other analysts in professional development, data manipulation skills, and data visualization theory while fostering a positive work environment
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BYU Pathway
Data Scientist
January 2022 – April 2022
- Created ML model using scikit-learn to predict student retention ensuring maximum model performance; the model was implemented university-wide
- Leveraged topic modeling to label text data using NLP packages, enabling the use of 10% more features incorporated in the student success prediction model
- Quantified and modeled student KPIs by statistical measurements for effective and reusable progress tracking, increasing faculty effectiveness by 30%
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