byapparov/rzendesk

R package for incremental Zendesk API

rzendesk

Package provides easy access to data in Zendesk via incremental API.

To use the package you will need to set environment variables with admin zendesk user and password.

# Environment variables required
Sys.setenv(ZENDESK_USER = ...)
Sys.setenv(ZENDESK_PASSWORD = ...)

To extract all users:

# Here test is the subdomain of the zendesk account
users <- zdGetUsers("test", 0)

Supported fields:

• id
• email
• created_at
• update_at
• role

To extract all ticktes:

# To extract all tickets for "test" subdomain of the zendesk from the begining:
tickets <- zdGetTickets("test", 0)

Supported fields:

• id
• create_at
• updated_at
• type
• status
• subject

Use updated_at from the results to store increment as POSIX datetime.