colossus9/hubot-freshdesk

Freshdesk support tickets integration right into your company chat room.

Hubot: hubot-freshdesk

Integrate Freshdesk support tickets right into your chat room.

See src/freshdesk.coffee for full documentation.

Installation

Add hubot-freshdesk to your package.json file:

"dependencies": {
  "hubot": ">= 2.5.1",
  "hubot-scripts": ">= 2.4.2",
  "hubot-freshdesk": ">= 0.0.0"
}

Add hubot-freshdesk to your external-scripts.json:

["hubot-freshdesk"]

Run npm install hubot-freshdesk

Sample Interaction

user1> hubot get tickets
Hubot> Status : Open with subject "I need Spinach-flavoured Chips" , id #1234 and url http://chipslova.freshdesk.com/helpdesk/tickets/1234