customerly/android-sdk

Embed the Best-in-Class Live Chat for your Android apps with Customerly Live Chat mobile Android SDK

android-sdk's Issues

Can not get 3.1.1

I can not get 3.1.1 version from jitpack
The log on jitpack show build failed
https://jitpack.io/io/customerly/Android-SDK/3.1.1/build.log

Support Activity not opening in vivo v3

The sdk works as expected in most of the phones that we tried. But is not working at all in vivo phones especially the v3 model with android version 5.1.1.

When the user clicks on the chat button, nothing happens. However everything works fine in Xiaomi or Samsung phones.

I have even enabled the debugging using Customerly.setVerboseLogging(BuildConfig.DEBUG); but its not producing any error or any log that I can see.

The only log that I can see is when the support activity launches successfully. It produces intent:Intent { cmp=com.hamzabinamin.caddycart/io.customerly.activity.conversations.ClyConversationsActivity }

But this is not present in the vivo phone.

@giannign1 Can you look into this please?

Color for support activity doesn't change even after specifying a custom color

When the chat is active messages don't appear instantaneously

When the support chat is open, the messages don't appear on the recipients side unless they go back and open the chat again.

demoapp crashes on attachment selection.

I am facing issue with setAttachmentsAvailable. I have set Customerly.setAttachmentsAvailable(true) still it is not allowing me to select attachment file. so do we need any extra configuration for this? or what ever the configuration we have in demoapp it is ok ? So is it issue? or it is not part of free version or something that way it is crashing? I am able to hide attachment option if I set Customerly.setAttachmentsAvailable(false).

Please note that while selecting attachment option it is asking for permission and I have given all permissions. but it is still crashing.

Here is the logcat log: logcat.txt

ERROR:

    --------- beginning of crash
2022-03-10 01:01:51.142 19355-19355/io.customerly.demoapp E/AndroidRuntime: FATAL EXCEPTION: main
    Process: io.customerly.demoapp, PID: 19355
    kotlin.UninitializedPropertyAccessException: lateinit property attachmentFileChooserLauncher has not been initialized
        at io.customerly.activity.ClyIInputActivity.access$getAttachmentFileChooserLauncher$p(ClyIInputActivity.kt:64)
        at io.customerly.activity.ClyIInputActivity$attachButtonListener$1.invoke(ClyIInputActivity.kt:102)
        at io.customerly.activity.ClyIInputActivity$attachButtonListener$1.invoke(ClyIInputActivity.kt:64)
        at io.customerly.activity.ClyIInputActivityKt$sam$i$android_view_View_OnClickListener$0.onClick(Unknown Source:2)
        at android.view.View.performClick(View.java:6597)
        at android.view.View.performClickInternal(View.java:6574)
        at android.view.View.access$3100(View.java:778)
        at android.view.View$PerformClick.run(View.java:25885)
        at android.os.Handler.handleCallback(Handler.java:873)
        at android.os.Handler.dispatchMessage(Handler.java:99)
        at android.os.Looper.loop(Looper.java:193)
        at android.app.ActivityThread.main(ActivityThread.java:6669)
        at java.lang.reflect.Method.invoke(Native Method)
        at com.android.internal.os.RuntimeInit$MethodAndArgsCaller.run(RuntimeInit.java:493)
        at com.android.internal.os.ZygoteInit.main(ZygoteInit.java:858)
2022-03-10 01:01:51.144 1892-2003/? W/ActivityManager:   Force finishing activity io.customerly.demoapp/io.customerly.activity.chat.ClyChatActivity
2022-03-10 01:01:51.145 1624-4484/? W/audio_hw_generic: Not supplying enough data to HAL, expected position 9478252 , only wrote 9478080
2022-03-10 01:01:51.365 19355-19355/io.customerly.demoapp I/Process: Sending signal. PID: 19355 SIG: 9

Thanks.

Notification Channel added by default

My app using customerly SDK has a notification channel not added by me, called "Attachment download"

I think is added here
https://github.com/customerly/Customerly-Android-SDK/blob/master/customerly-android-sdk/src/main/java/io/customerly/Customerly.kt#L481

this is an issue for me