Comment count not updating

[watawep23]

Comment count not updating

[tterb]

@watawep23 It appears that the following function in the CommentCount component might not be keeping the count updated like it's supposed to.

const queueResetCount = debounce(() => {
    if (window.DISQUSWIDGETS)
        window.DISQUSWIDGETS.getCount({ reset: true });
}, 300, false); // eslint-disable-line no-magic-numbers

I've labelled this as a bug and will work on finding a solution.

[tterb]

I looked deeper into this issue and it appears that the issue is that the count.js script that the CommentCount component relies on is not intended to update in realtime and can have a delay of up to 10 minutes.

Nonetheless, I'm going to investigate potential options for providing more responsive comment count data, so I'm going to label this as an enhancement rather than a bug for now.

[watawep23]

It seems like there's a delay on updating the current comment count. Do you know how to fix that?

[tterb]

@watawep23 Could you provide the steps to reproduce this issue?

[watawep23]

Hello, actually there are no steps to reproduce this issue, as soon as i load my post it shows no comment count for about 20 minutes or less.

My code looks like this:

const Post = (props) => {
    const {title, content, createdAt, imageUrl, userId: {name}, _id} = props.details;
    const newImgUrl = imageUrl.replace('\\', '/'); // replacing the \ in imageUrl to prevent questionmark in backgroundimage url
    const imgSrc = `${baseUrl()}/${newImgUrl}`;
    let preview = stripHTML(content).substr(0, DEFAULT_STR_LENGTH);

    if (stripHTML(content).length > DEFAULT_STR_LENGTH) {
        preview += '...';
    }

    const disqusShortname = '*****';
    const disqusConfig = {
        url: window.location.href,
        identifier: _id,
        title: title,
    };

    return (
        <article className={classes.Post}>
            <div className={classes.Post__date}>
                <p className={classes.Post__date_m}>{moment(createdAt).format('MMMM')}</p>
                <p className={classes.Post__date_y}>{moment(createdAt).format('YYYY')}</p>
                <p className={classes.Post__date_d}>{moment(createdAt).format('D')}</p>
            </div>
            <Link to={`/post/${slugify(title, {lower: true})}`} className={classes.Post__banner_link}>
                <div className={classes.Post__banner} style={{backgroundImage: `url(${imgSrc})`}}></div>
            </Link>
            <div className={classes.Post__content}>
                <h1 className={classes.Post__title}>
                    <Link to={`/post/${slugify(title, {lower: true})}`}>{title}</Link>
                </h1>
                <ul className={classes.Post__meta}>
                    <li>By: <strong>{name}</strong></li>
                    <li>
                        <Disqus.CommentCount shortname={disqusShortname} config={disqusConfig}>
                            Comments
                        </Disqus.CommentCount>
                    </li>
                </ul>
                <p className={classes.Post__preview}>{preview}</p>
            </div>
        </article>
    ); 
}

I'm using Create React App.

[tterb]

@watawep23 Thanks for info. I'll look into this tomorrow and see if I'm able to reproduce the issue and find a potential solution.

[watawep23]

@tterb Noted. Thank you for your help.

Hi! The comment count still seems inaccurate, is there any updates on this? Should this issue still be open if it's not fixed?

[tterb]

@positimo As I mentioned above, the count.js script that the CommentCount component relies on is heavily cached within the Disqus service.
At this time there isn't an alternative way of retrieving a real-time comment count, but I have shared this concern with the team internally.

Right, OK, I was just surprised to not find this issue immediately although it's still pending..

[marcossilvabr]

Hi :)
Just wanted to know if we have any news on this or if is still an issue. On my side, it is not working properly and I don't know if this is still a bug or if I'm doing something wrong. Thanks

[Stumblor]

Yep, also an issue here. Comment counters not updating, calling

DISQUSWIDGETS.getCount({ reset: true })

has no effect.

[Ekbal41]

same issue 😔