Hello @danieldanielecki, Please can you fix this question as it has not accurate or complete. Also, can you check other questions please. Thanks in advance.
Which practice provides a single point of contact for users?
Incident Management.
Change Control.
Service Desk.
X Service Request Management.
The answer is Service Desk, I am not sure how many other's are wrong here but now I am unsure truly how well or bad I have gone, I even bought your Udemy course now I am second guessing that purchase.