donutsnl/ticketfilter

Matches foreign identifiers in the mailsubject and adds these as followups to existing GLPI tickets with the same patern.

ticketfilter's Issues

Resolve not working

Hi
It seem's that the plugin isn't putting the ticket at the resolved status for this string inside the subjects

string "L'incident num INC0034498, Disfonctionnement des MAPs PRTG a été clôturé."

ticket match string : /.?(?(RITM|INC)[0-9]{7})./
Solved match string : /.?(?(RESOLU |clôturé|Clôturé)./

many thank for help on this.

Create plugin layout

Ability to configure the messages added by ticket filter on reopen/close.

Currently TicketFilter will add a hardcoded message to the ticketflow if it decides to reopen a closed ticket or decides to close it. It would be nice if this message is configurable by the GLPI admin.

PROBLEME ON CREATING AND UPGRADE

Here's what we have done:

==========
Creation One filter with match string /.?(?(RITM|INC)[0-9]{7,7})./ and resolve string /.?(?RESOLU)./
Active : yes
Ticket matched string 11
Solved matched groupe length : 6

The we create à Ticket witch subject RITM0000999 ==> we have then a white page ....

is we de activate and create the ticket manualy and reactivite the plugin to then try do have à Follow Up created ==> same white page ...

Any idea ?

Option to also match requesters on same Subject (matched) but Different Senders

Issue Description:
Even when the subject is the same, but the sender is different, the system is adding the same follow-up to tickets from different senders.

Example:
I have two tickets:

Ticket #2001123 - FW: Wazuh notification - (SVRSTO01) any - Alert level 12
Sender: [[email protected]]

Ticket #2001002 - FW: Wazuh notification - (SVRSTO01) any - Alert level 12
Sender: [[email protected]]

If a new email comes from the sender [email protected] with the same subject "FW: Wazuh notification - (SVRSTO01) any - Alert level 12," the ticket filter adds a follow-up to both earlier tickets, #2001123 and #2001002. However, it should consider the sender and not add a follow-up to #2001002 since the sender is different.

I hope this clarifies the issue.

Option to ignore locally created tickets

Currently TicketFilter will also evaluate tickets created in the GLPI interface. If the matchstring is found it will process the new ticket as an update on the found tickets. Toggling this option will cause TicketFilter to find multiple tickets and the user should consider the implications of this as well. As multiple tickets might get updated with received emails containing the match string.

Prevent TicketFilter from updating tickets if multiple matches are made

In some scenario's you might want to explicitly prevent TicketFilter from updating all found tickets as this might cause unintended information leaks. This should be an configurable option inside the matchrule. The outcome should be that the ticket is ignored and follows the regular ticket flow creating a potential duplicate.

Consideration: we could allow the plugin to add the followups with the 'private' flag if multiple tickets are found.

Intall error

Hello I have a lot of pluggins installed, but for this plugn i have this error:

Thankyou

filter same ticket with same object

Good morning,

I would like to know if you have an idea or the order in question.
I would like the plugin to be able to analyze the objects and if there is the same object, put it in the ticket concerned.
Currently, all emails arrive in the same ticket...
thanks in advance

Setup development environment