ianomaly/openvbx-acd

Automatic Call Distributor and Queue

openvbx-acd's Issues

Calls in Q, but no ringing...

Hi iAnomaly!

I love your Plugin for OpenVBX! -- only problem is I can't seem to get an incoming call to ring anyplace. I can see it in the Call Queue screen, but devices and browser clients, sit idle.

Any ideas?

Chris

calls are not Queuing

hello,

I'm new to OpenVBX and trying to setup this ACD Queue plugin.

I might be setting up the Flow wrong, but the CALL never actually makes to the Queue (can't see it in the queue list, no on-hold music, nothing).
If I add a "GREETING" VApplet in the "When no agents are accepting calls..." box, it rings-rings for about 10-15 seconds (I'd assume I should hear the HOLD music by now) - and then it plays the GREETING and HANGS UP.

My Flow looks like this:
When call is coming in: GREETING ->
MENU (press: 1,2,3 etc) ->
PRESS #1 DIAL Sales GROUP, IF nobody answers Go To: Queue ->
Queue Name: Some Queue Name, Music: Ambient, When no agents are accepting calls: GREETNIG

thanks,
--iM