Prosit Download showing server issues

[subinamehta]

Prosit Download showing server issues

[BenSamy2020]

Greetings @tkschmidt,

I am also facing a similar issue - {"error":"Error: HttpClient.getResponse: Can't get the response from the server: IPCon error: "Connection to 131.159.152.7 lost while reading response.""}

Please do advise me on how to download my data. Lastly, thank you in advance for your assistance.

Regards,
Ben

[tkschmidt]

Hey @BenSamy2020 ,
I'm no longer responsible for the website but my colleagues @LLautenbacher and @WassimG will get back to you as soon as possible.

Best,
Tobias

[WassimG]

Hey Ben and Subina,

This is usually due to issues with the size of the downloadable file if it's bigger than 2 GB, this process would fail.
Try splitting your input this should help with this issue.

Best,
Wassim