The faveo-helpdesk-android-app from ladybirdweb

Forgot password page doesnot work

Also remove the link for sign up in this page

Trash page - Release 7

Trash page should show only those tickets where status is "Deleted"

Ticket open fails

In the inbox page, as soon as i open the ticket, app crashes

About us page - Release 7

The website link/button is not working
Change the version to Version: 1.0
Display the Faveo link as www.faveohelpdesk.com

Internet not working Exception handling

When the internet is not working on the mobile either the app gets stuck on welcome screen or if its inside it crashes sometimes
There has to be an exception handling and proper messages to be displayed to users without app crashing.

Create Ticket - Release 7

The plus icon on top right to create tickets not working

Test Cases

@SarfrazS Please created test cases for both Community & Pro edition and get it approved by @baratam-narendra and @pajames110

After test cases are approved, test the app throughly and post the issue son Github

Client list page

Some bugs with this link doesnot load client list page:-
faveohelpdesk.com/demo

But it loads for ladybirdweb.com/support
but with some UI related issue

Client gravatar is not displayed
Client ticket list is not displayed under client panel
Cant test any more on here the app stopped working even after fresh installation.

Reading ticket HTML tags showing

The HTML tags are not getting decoded and it showing all the html tags like

and so on in the message

API Bug - Only Agent & admin should be able to login

Client login should be disabled

Faveo app URL link

url can be with or without / in the end

Welcome page

Either remove the welcome page
or remove the message which says start building your apps or something

Client Profile

On client profile page

Some number is showing instead of name
Open tickets not showing
Close tickets not showing
Not sure if Gravtar is working on this page

Internal reply - Release 7

*_Ticket ID: *_ACGO-1522-0001522

After the reply was posted, got following confirmation "successfully create 5835"
Digits not sure what they reflect, should probably be removed
Message can be "Internal notes posted"

Creating ticket issue

These issue relates to create ticket page:-

Helptopic seems to be hardcoded. There are 3 helptopic in the system but seems only two in app.
SLA seems to be hardcoded. There are 3 sla 6,12,24 in the system but in app they are 6,12,18.
Assign to seems to be hardcoded. there are atleast 10 agents but only displays 4.
Please do check Priority too seems doubtful.

Ticket detail page issue

Version 9 issue.
name field should contain name of the ticket creator but is "name".
email field should contain email of the ticket creator but is "email".
Last message should contain name of the person last messaged the ticket but contains "Last Message".
Due date should contain the due date but contains "Due date"
created at should contain date of ticket created at but contains "created at"
Last response date should contain date of last response on the ticket but contains "last response date"
Replying ticket does not seems to be reply posted later tried to refresh the page but no new reply

Phase 1 testing

demo URL is hard coded
In the ticket inbox page, unable to figure out which is subject, which is customer name, some place the subject is there, some place it's not there
Loader image needs to be put every where
Ticker conversation/detail page show Gravtar
On the ticket detail page click of Plus button should show you two option to reply to ticket or to add internal to ticket, Check this http://jamboreebliss.com/Karthik/demo/faveomobile/ticketdetail.html
Can we have a way to differentiate between internal note and reply. Karthik Please help here
CC not working, Karthik need to provide new CC design
Ticket detail page ticket subject not showing
On Ticket details page not showing who(client) opened the ticket
Client page on client profile open & close tickets list not showing
Client profile Put E:, P: in front of email & phone number to understand
Search option for client list
Search for ticket list
No option to move the ticket to trash
Display the
On the ticket detail page differentiate between note & reply

My Tickets - Release 7

Page doesn't load

Faveo App icon for mobile

Attached in Faveo logo, use this as app icon.

In png & jpg format.

Collaborator needs to be added

@vijaysebastian to give the API
Karthik to give the HTML

Internal reply differentiate - Release 7

There is no way to differentiate between internal reply & client reply
Link: http://jamboreebliss.com/Karthik/demo/faveomobile/ticketdetail.html The check UI here to differentiate

Ticket List page does not display Client name.

For some reason in the ticket list page the name of the ticket owner is not displayed only in case of tickets raised by client. But tickets raised by agents will display name of the ticket owner.

Simple Collaborator

On the ticket detail page show all the collaborator of that ticket, If their picture/gravatar can be shown which is linkable to there profile will be good.
On the ticket detail page give option to delete/remove particular collaborator
On ticket reply just give a CC field which will accept email address separated by comma, on ticket reply these people will get added as collaborator

Deleted status ticket showing in Inbox - Release 7

Ticket ID: ACFQ-1498-0001498

Cannot add multiple collaborators

Ticket detail page issue

These issue relates to ticket detail page:-

Display profile pic in the conversation list page.
Instead of client, support and internal note please display name of the conversations. in case of internal note some times it could be the agent or admin in the internal.
In detail page sla plan seems hardcoded. System has different hours.
Display department name not id
Helptopic is hardcoded it should be dynamic.
Name should display name not id
Email should display email but not available
source should display source names but not source id
Assign to seems hardcoded. It should be dynamic.

Internet note

Tried to create an internal note, message displayed success, but internal note no where to be seen

Android App not working

I have download the app and installed it on Samsung Galaxy S3 but as I enter the URL http://faveo.jeeja.biz nothing happens.

Remove phone icon from client list.

If there is no phone number then there is no use of keeping the phone icon.

Faveo App Issues List

In Inbox tickets when tickets get loaded starting tickets doesn't take gravator as an profile pic.

While refreshing the tickets, tickets no. do get fetch by pagination but when we refreshed every time due to which the paginated next results display on top and can't find a way to fetch recent tickets.

Ticket owner name is not displaying on the inbox page.

Subject should be bold or in larger font as per UI. Also when go inside the ticket detail page,Subject it is reflecting not available but in Inbox page it is reflecting the subject.

Ticket Conversation page the system replier name is not displaying.And it should be a internal note.
Conversation gravator is not displaying.

Ticket Status is not chooseable. Department is taking ID and it is also not choosable.

Name is displaying ID,it should display name. Email is not available. Source is displaying as ID. It should display as source list select> web> email > agent panel.

Last Message is displaying as null.

Assigned to names are hardcoded.

In conversation all the messages are repeating on refresh.

Client replies are coming as HTML messages.

Navignation Menu is not displayed on the ticket detail page

In conversation list the ticket replier names are not displayed as support, client and nothing for internal notes.

cc is not working.

In my tickets list always we get something went wrong! status.

Name is not displaying in client list and make name in Bold form.Gravator is not dispalyed for profile pic. While going to profile page of a client it always display something went wrong!
Organization name in user profile is hard coded.

Account status Active is hard coded and doesn't include in HTML Prototype.User name is not displayed and profile pic is not coming as gravator.
Open Ticket and closed ticket doesn't fetch the information and something went wrong! message is displaying.

For Create Ticket:

Email is displaying as invalid.
Phone no. should not be required field.
Help Topics seems to be hard corded.
Assign to Agents seems to be hard coded
Message displays on submit "invalid assign"
Ticket doesn't created from mobile.

@sumitl920 @bhanu2217 @ssmittal @karthikladybird

Inbox ticket default sorting

The latest ticket should come on the top. It should work like a mailbox

Create ticket issue list

helptopic-> has repeated helptopic in select option
sla plans-> has repeated sla plans in select option
Priority-> has repeated priority in select option
Detartment -> has repeated departments in select option

Ticket conversation page - icon meaning - Release 7

Ticket ID: ACFR-1499-0001499
On the ticket conversation page there are two kinds of icons used before the date.
What is the meaning/differentiation between the two?

Company URL Page

No proper error message for invalid url structure
No proper error message incase the url is not of valid Faveo Helpdesk, i mean if the API fails

Doesnt work with 1.0.7.5 version

It seems the android app is stuck at the login screen while using with 1.0.7.5 version..

please advice..

Application stops working

If we try to do a lot of things the applications stops working. Don't know is this is an application issue or the phone issue unable to load the application with a lot of request.

Wrong welcome message

There is a message in the welcome page. Which doesnot reflect faveo

Null in the client profile page

If there is no organization under any client it can display nothing. but not null.

create ticket doesnot work at all

Tried to create ticket but does not work at all.

User Manual

Please create a User manual for Both Community edition and Pro edition mobile app and hand it over @SarfrazS urgently for testing

Community edition user manual: https://docs.google.com/document/d/1zCK7EWMvxGTi2K2p16Mc9rBl5oNLLH578KVpdQG958c/edit?usp=sharing
Pro edition user manual: https://docs.google.com/document/d/16WDxTyghLxPEXxWv47Chmf1VOIkTXmmvuOGKfO9waBc/edit?usp=sharing

App crashing - Exception Handling

Even if the API is bad or bad data is supplied the app should not crash and handle exceptions well
Display proper, user understandable messages to user for any exceptions