livehelperchat/desktop

Desktop client source. Compatible with 5.x QT version.

Live helper chat

It's an open-source powered application that brings simplicity and usability into one place. With Live Helper Chat, you can bring live support to your site for free. http://livehelperchat.com.

Need help?

• Documentation - https://doc.livehelperchat.com
• Forum/Discussions - https://github.com/LiveHelperChat/livehelperchat/discussions
• Chat (Discord) https://discord.gg/YsZXQVh
• Laravel version of Live Helper Chat

Demo

http://livehelperchat.com/demo-12c.html

Integrations

• Mobile app flutter
• Agora - Voice & Video & ScreenShare powered by agora, paid
• Jitsi - Voice & Video & ScreenShare powered by jitsi, Free out of the box integration
• Rest API
• Bot with the possibility to integrate any third-party AI
• Telegram
• Rasa
• Mattermost
• Facebook messenger
• Facebook WhatsApp
• Google Business Message
• Insult detection powered by DeepPavlov.ai and NudeNet
• SMS, WhatsApp (Twilio based)
• WhatsApp open-wa based.
• Elasticsearch get statistic for millions of chats in seconds
• Node.js
• Docker
• Background worker for heavy tasks offload Rest API calls
• Integrate any third party Rest API
• Google Authentication login using Google account
• 2FA Authenticator mobile app support
• Amazon S3 scale infinitely by storing app files in the cloud
• Desktop app written with electron
• Sentiment analysis using DeepPavlov
• Shopify integration
• MessageBird integration
• CloudTalk integration
• Chat API integration

Quick development guide

• After the app is installed, disable cache and enable debug output.
  • https://github.com/LiveHelperChat/livehelperchat/blob/master/lhc_web/settings/settings.ini.default.php#L13-L16
  • Change the following values to:

  * debug_output => true
  * templatecache => false
  * templatecompile => false
  * modulecompile => false
  

• To compile JS from lhc_web folder execute. This will compile main JS and old widget javascript files.
  • npm install && gulp
• To compile new widget V2
  • There is two apps wrapper and widget
  • cd lhc_web/design/defaulttheme/widget/wrapper && npm install && npm run build
  • cd lhc_web/design/defaulttheme/widget/react-app && npm install && npm run build && npm run build-ie
• To recompile back office React APP (Left toolbar, Group Chat etc...)
  • cd lhc_web/design/defaulttheme/js/admin && npm run build
• Recompile static JS/CSS files. This is required if you change core JS files. It also avoids missing CSS/JS files if more than one server is used.
  • php cron.php -s site_admin -c cron/util/generate_css -p 1 && gulp js-static
• ORM - https://doc.livehelperchat.com/docs/development/orm
• Common classes - https://doc.livehelperchat.com/docs/development/common-classes
• To recompile everything at once
  • cd lhc_web/ && ./deploy.sh

Extensions

https://github.com/LiveHelperChat

Translations contribution

https://explore.transifex.com/remigijus-kiminas/live-helper-chat/

Folders structure

• Directories content:
• lhc_web - WEB application folder.

Features

A few main features:

• Bot with the possibility to integrate any third-party AI
• XMPP support for notifications about new chats (iPhone, iPad, Android, Blackberry, GTalk, etc.)
• Chrome extension
• Repeatable sound notifications
• Work hours
• See what the user sees with a screenshot feature
• Drag & Drop widgets, minimize/maximize widgets
• Multiple chats at the same time
• See what users are typing before they send a message
• Multiple operators
• Send delayed canned messages as if it was a real user typing
• Chats archive
• Priority queue
• Chats statistic generation, top chats
• Resume chat after the user closed the chat
• All chats in a single window with tabs interface; tabs are remembered before they are closed
• Chat transcript print
• Chat transcript send by mail
• Site widget
• Page embed mode for live support script or widget mode, or standard mode
• Multilanguage
• Chats transfering
• Departments
• Files upload
• Chat search
• Automatic transfers between departments
• Option to generate JS for different departments
• Option to prefill form fields.
• Option to add custom form fields, which can be either user variables or hidden fields. Useful if you are integrating with a third-party system and want to pass user_id, for example.
• Cronjobs
• Callbacks
• Closed chat callback
• Unanswered chat callback
• Asynchronous status loading, not blocking site javascript.
• XML, JSON export module
• Option to send transcript to users e-mail
• SMTP support
• HTTPS support
• No third parties cookies dependency
• Previous users chats
• Online users tracking, including geo detection
• GEO detection using three different sources
• Option to configure start chat fields
• Sounds on pending chats and new messages
• Google chrome notifications on pending messages.
• Browser title blinking then there is pending message.
• Option to limit pro active chat invitation messages based on pending chats.
• Option to configure frequency for pro active chat invitation message. You can set after how many hours for the same user invitation message should be shown again.
• Users blocking
• Top performance with enabled cache
• Windows, Linux and Mac native applications.
• Advanced embed code generation with numerous options of includable code.
• Template override system
• Module override system
• Support for custom extensions
• Changeable footer and header content
• Option to send messges to anonymous site visitors,
• Canned messages
• Informing then operator or user is typing.
• Option to see what user is typing before he sends a message
• Canned messages for desktop client
• Voting module
• FAQ module
• Online users map
• Pro active chat invitatio
• Remember me functionality
• Total pageviews tracking
• Total pageviews including previous visits tracking
• Visits tracking, how many times user has been on your page.
• Time spent on site
• Auto responder
• BB Code support. Links recognition. Smiles and few other hidden features :)
• First user visit tracking
• Option for customers mute sounds
• Option for operators mute messages sounds and new pending chat's sound.
• Option to monitor online operators.
• Option to have different pro active messages for different domains. This can be archieved using different identifiers.
• Dekstop client supports HTTPS
• Protection against spammers using advanced captcha technique without requiring users to enter any captcha code.
• Option for operator set online or offline mode.
• Desktop client for
• Windows
• Linux
• Mac
• Flexible permission system:
• Roles
• Groups
• Users

Forum: http://forum.livehelperchat.com/

desktop's Issues

Bug with saving configuration?

Managed to get the desktop app for Linux up and running, but whenever anything tries to write to settings it's giving an error which is rather non-specific, it just says 'warning' and gives the path to /settings.xml, which is empty.

I've checked the permissions on the file which seem to be correct. The app seems to work, just doesn't retain any settings on closing.

Desktop client update

Hi. I like LHC, that's the best app for live help. I use it long time.
You are updating lhc-web so good and add much features, but anyway the preferred method for operators is native app. Just because it is native. It is stable, don't depend on crappy chromium, heavy firefox etc. You just know it works.
Please don't forget to update the QT client and add new features to it, it is platform-intependent and it is easy to deploy. Many live help operators, on paid software use desktop clients.
It is just better.

Thanks for your work and I hope we will get once a new version, right know it is too simple and have some ui issues.

Also, please add some linux instructions, at least these lines:
qmake
make
Coz people need to spend time and find how to build QT applications.
Why you don't provide binaries for Linux?

Thanks and good luck!

Title Tips

Could we have title tips on the action buttons in the chat window in LHC?
There's five buttons that are not very clear what they do until you click them.

I think you have some titles already.

1. Close Window
   2.Close Chat
2. Delete Chat
3. Transfer Chat to another operator
4. Open Chat in another Window

Note Number 1 actually seems to be broken if clicked when the window has already been opened in another window.

Both Qt 4 and 5 versions do not work on Mac M1 machines

Tried using both the Qt4 and Qt5 versions of the Mac desktop app and both simply crash on the newer M1 macbook machines. Please help.

License?

Hello! I can not search license. I want build this software in ROSA Linux and package this in rpm.

Status update based on keyboard/mouse use

Hi. Please add this very important and needed feature to desktop client.
if operator is not at workplace > n minutes, change status to offline.
LHC is the best software, but doesn't support this feature!
Maybe chrome extension support? I guess no.

In 2-years old version of LHC I wrote a php xmpp bot, that check status of my pidgin, and update it in database. Pidgin was configured to auto-away. But now I reinstalled all from scratch and I don't believe such feature still don't exist in this project.

Please help on status update

Configuration scripts?

Hi,

I notice that the desktop client has to be compiled from source, but I don't see any configuration files - might be missing something, but some guidance would be helpful.

Ruth

srpm in ROSA Linux

I package lhc-desktop in ROSA Linux http://abf-downloads.rosalinux.ru/djam_personal/repository/rosa2014.1/SRPMS/main/release/lhc-desktop-1.57-1.src.rpm

and build rpm
x86_64
http://abf-downloads.rosalinux.ru/djam_personal/repository/rosa2014.1/x86_64/main/release/lhc-desktop-1.57-1-rosa2014.1.x86_64.rpm

i586
http://abf-downloads.rosalinux.ru/djam_personal/repository/rosa2014.1/i586/main/release/lhc-desktop-1.57-1-rosa2014.1.i586.rpm

No closed chats history

Hi, after updating to v3.43, I can't see history on Closed Chat Tab.

Missing sound to the notification?

Hello,

I am not sure is this a problem with my configuration or it comes from the app, but when I get a new chat request there is no sound notification at all. It is a kind of huge problem but I don't see anyone mentioning this so... Am I missing something or it works like this?

Thank you.

P.S. I use Ubuntu 16.04

1.94v fonts or dpi to small

Hi, I updated from 193v and reading font is very small, was decreased from abous 12 to 9, can we have back old size or add an option to choose?
Thanks

How to compile

Hi!

I want to run the exe file compression, they must use what software?

Thanks

Canned messages {nick} {operator} should be replaced just as in web client

As title