livehelperchat/lhc-chatbot

Live Helper Chat extension to provided quick responses automatically for an operators. Powered by DeepPavlov and MeiliSearch

Live helper chat

It's an open-source powered application that brings simplicity and usability into one place. With Live Helper Chat, you can bring live support to your site for free. http://livehelperchat.com.

Need help?

• Documentation - https://doc.livehelperchat.com
• Forum/Discussions - https://github.com/LiveHelperChat/livehelperchat/discussions
• Chat (Discord) https://discord.gg/YsZXQVh
• Laravel version of Live Helper Chat

Demo

http://livehelperchat.com/demo-12c.html

Integrations

• Mobile app flutter
• Agora - Voice & Video & ScreenShare powered by agora, paid
• Jitsi - Voice & Video & ScreenShare powered by jitsi, Free out of the box integration
• Rest API
• Bot with the possibility to integrate any third-party AI
• Telegram
• Rasa
• Mattermost
• Facebook messenger
• Facebook WhatsApp
• Google Business Message
• Insult detection powered by DeepPavlov.ai and NudeNet
• SMS, WhatsApp (Twilio based)
• WhatsApp open-wa based.
• Elasticsearch get statistic for millions of chats in seconds
• Node.js
• Docker
• Background worker for heavy tasks offload Rest API calls
• Integrate any third party Rest API
• Google Authentication login using Google account
• 2FA Authenticator mobile app support
• Amazon S3 scale infinitely by storing app files in the cloud
• Desktop app written with electron
• Sentiment analysis using DeepPavlov
• Shopify integration
• MessageBird integration
• CloudTalk integration
• Chat API integration

Quick development guide

• After the app is installed, disable cache and enable debug output.
  • https://github.com/LiveHelperChat/livehelperchat/blob/master/lhc_web/settings/settings.ini.default.php#L13-L16
  • Change the following values to:

  * debug_output => true
  * templatecache => false
  * templatecompile => false
  * modulecompile => false
  

• To compile JS from lhc_web folder execute. This will compile main JS and old widget javascript files.
  • npm install && gulp
• To compile new widget V2
  • There is two apps wrapper and widget
  • cd lhc_web/design/defaulttheme/widget/wrapper && npm install && npm run build
  • cd lhc_web/design/defaulttheme/widget/react-app && npm install && npm run build && npm run build-ie
• To recompile back office React APP (Left toolbar, Group Chat etc...)
  • cd lhc_web/design/defaulttheme/js/admin && npm run build
• Recompile static JS/CSS files. This is required if you change core JS files. It also avoids missing CSS/JS files if more than one server is used.
  • php cron.php -s site_admin -c cron/util/generate_css -p 1 && gulp js-static
• ORM - https://doc.livehelperchat.com/docs/development/orm
• Common classes - https://doc.livehelperchat.com/docs/development/common-classes
• To recompile everything at once
  • cd lhc_web/ && ./deploy.sh

Extensions

https://github.com/LiveHelperChat

Translations contribution

https://explore.transifex.com/remigijus-kiminas/live-helper-chat/

Folders structure

• Directories content:
• lhc_web - WEB application folder.

Features

A few main features:

• Bot with the possibility to integrate any third-party AI
• XMPP support for notifications about new chats (iPhone, iPad, Android, Blackberry, GTalk, etc.)
• Chrome extension
• Repeatable sound notifications
• Work hours
• See what the user sees with a screenshot feature
• Drag & Drop widgets, minimize/maximize widgets
• Multiple chats at the same time
• See what users are typing before they send a message
• Multiple operators
• Send delayed canned messages as if it was a real user typing
• Chats archive
• Priority queue
• Chats statistic generation, top chats
• Resume chat after the user closed the chat
• All chats in a single window with tabs interface; tabs are remembered before they are closed
• Chat transcript print
• Chat transcript send by mail
• Site widget
• Page embed mode for live support script or widget mode, or standard mode
• Multilanguage
• Chats transfering
• Departments
• Files upload
• Chat search
• Automatic transfers between departments
• Option to generate JS for different departments
• Option to prefill form fields.
• Option to add custom form fields, which can be either user variables or hidden fields. Useful if you are integrating with a third-party system and want to pass user_id, for example.
• Cronjobs
• Callbacks
• Closed chat callback
• Unanswered chat callback
• Asynchronous status loading, not blocking site javascript.
• XML, JSON export module
• Option to send transcript to users e-mail
• SMTP support
• HTTPS support
• No third parties cookies dependency
• Previous users chats
• Online users tracking, including geo detection
• GEO detection using three different sources
• Option to configure start chat fields
• Sounds on pending chats and new messages
• Google chrome notifications on pending messages.
• Browser title blinking then there is pending message.
• Option to limit pro active chat invitation messages based on pending chats.
• Option to configure frequency for pro active chat invitation message. You can set after how many hours for the same user invitation message should be shown again.
• Users blocking
• Top performance with enabled cache
• Windows, Linux and Mac native applications.
• Advanced embed code generation with numerous options of includable code.
• Template override system
• Module override system
• Support for custom extensions
• Changeable footer and header content
• Option to send messges to anonymous site visitors,
• Canned messages
• Informing then operator or user is typing.
• Option to see what user is typing before he sends a message
• Canned messages for desktop client
• Voting module
• FAQ module
• Online users map
• Pro active chat invitatio
• Remember me functionality
• Total pageviews tracking
• Total pageviews including previous visits tracking
• Visits tracking, how many times user has been on your page.
• Time spent on site
• Auto responder
• BB Code support. Links recognition. Smiles and few other hidden features :)
• First user visit tracking
• Option for customers mute sounds
• Option for operators mute messages sounds and new pending chat's sound.
• Option to monitor online operators.
• Option to have different pro active messages for different domains. This can be archieved using different identifiers.
• Dekstop client supports HTTPS
• Protection against spammers using advanced captcha technique without requiring users to enter any captcha code.
• Option for operator set online or offline mode.
• Desktop client for
• Windows
• Linux
• Mac
• Flexible permission system:
• Roles
• Groups
• Users

Forum: http://forum.livehelperchat.com/

lhc-chatbot's Issues

After install missing table ...

Table 'lhc_web.lhc_lhcchatbot_index' doesn't exist

setup cronjob for Notifications autoload.php missing

I'm trying to run this command to enable cronjob notifications for visitor unread messages

php cron.php -s site_admin -c cron/notifications
But error occur due to missing files "lib/vendor/autoload.php"
PHP Warning: include(lib/vendor/autoload.php): failed to open stream: No such file or directory in
E:...\lhc_web\modules\lhcron\notifications.php on line 10

How can I solve this problem

autoload.php at /vendor is missing

Hi!
live helper chat is a nice platform to work on.
I am trying to make a distinct bot, using this sample of interfacing.
Reading the code, I found extension/vendor/autoload.php file is missing. Is this ok?
How should I fix it?

Any hint on where to hook the code and get the answers somewhere else than Chatterbot?

Thanks!!!
Fabio.

Bot Auto respond

Does is it possible to do a dialog with bot?
And in case of misunderstanding to notify operator.

keep getting connection refused

when i run the test.php receive no answer from the curl to 127.0.0.1:8080. when i look into the console, i get

ServerSelectionTimeoutError: localhost:27017: [Errno 111] Connection refused

what is the problem? the server answers correctly when there's secret hash mismatch. when it's correct i just get connection refused

i've got a feeling that it wants to connect to some database. but what database? where is its configuration? i see no databaser requirements, neither here, nor in the https://github.com/gunthercox/ChatterBot

'list' object has no attribute 'update'

(test) ...\livehelperchat\chattr_service_api>chatbot.py
('Started httpserver on port ', 8080)
127.0.0.1 - - [23/May/2019 08:34:19] "GET /?adddb=1&id=1&sh=my_secret_hash&ct=8
HTTP/1.1" 200 -
----------------------------------------
Exception happened during processing of request from ('127.0.0.1', 60890)
Traceback (most recent call last):
  File "PATH\AppData\Local\conda\conda\envs\test\lib\socket
server.py", line 316, in _handle_request_noblock
    self.process_request(request, client_address)
  File "PATH\AppData\Local\conda\conda\envs\test\lib\socket
server.py", line 347, in process_request
    self.finish_request(request, client_address)
  File "PATH\AppData\Local\conda\conda\envs\test\lib\socket
server.py", line 360, in finish_request
    self.RequestHandlerClass(request, client_address, self)
  File "PATH\AppData\Local\conda\conda\envs\test\lib\socket
server.py", line 720, in __init__
    self.handle()
  File "PATH\AppData\Local\conda\conda\envs\test\lib\http\s
erver.py", line 426, in handle
    self.handle_one_request()
  File "PATH\AppData\Local\conda\conda\envs\test\lib\http\s
erver.py", line 414, in handle_one_request
    method()
  File "...\livehelperchat\chattr_service_api\lhcHandler.py", line
 63, in do_GET
    self.bot.addDatabase(''.join(query_components["id"]), ''.join(query_componen
ts["ct"]))
  File "...\livehelperchat\chattr_service_api\lhcChatBot.py", line
 115, in addDatabase
    bot = self.getBot(instanceId, context)
  File "...\livehelperchat\chattr_service_api\lhcChatBot.py", line
 84, in getBot
    database_uri=self.settings['DB_URL']+self.settings['DATABASE_PREFIX'] + "-"
+ instanceId+"-"+context
  File "...\livehelperchat\chattr_service_api\lhc_chatbot.py", lin
e 59, in __init__
    self.initialize()
  File "...\livehelperchat\chattr_service_api\lhc_chatbot.py", lin
e 78, in initialize
    for function in self.get_initialization_functions().values():
  File "...\livehelperchat\chattr_service_api\lhc_chatbot.py", lin
e 70, in get_initialization_functions
    initialization_functions.update(search_algorithm_functions)
AttributeError: 'list' object has no attribute 'update'
----------------------------------------