Live helper chat

It's an open-source powered application that brings simplicity and usability into one place. With Live Helper Chat, you can bring live support to your site for free. http://livehelperchat.com.

Need help?

Documentation - https://doc.livehelperchat.com
Forum/Discussions - https://github.com/LiveHelperChat/livehelperchat/discussions
Chat (Discord) https://discord.gg/YsZXQVh
Laravel version of Live Helper Chat

Demo

http://livehelperchat.com/demo-12c.html

Integrations

Mobile app flutter
Agora - Voice & Video & ScreenShare powered by agora, paid
Jitsi - Voice & Video & ScreenShare powered by jitsi, Free out of the box integration
Rest API
Bot with the possibility to integrate any third-party AI
Telegram
Rasa
Mattermost
Facebook messenger
Facebook WhatsApp
Google Business Message
Insult detection powered by DeepPavlov.ai and NudeNet
SMS, WhatsApp (Twilio based)
WhatsApp open-wa based.
Elasticsearch get statistic for millions of chats in seconds
Node.js
Docker
Background worker for heavy tasks offload Rest API calls
Integrate any third party Rest API
Google Authentication login using Google account
2FA Authenticator mobile app support
Amazon S3 scale infinitely by storing app files in the cloud
Desktop app written with electron
Sentiment analysis using DeepPavlov
Shopify integration
MessageBird integration
CloudTalk integration
Chat API integration

Quick development guide

After the app is installed, disable cache and enable debug output.
- https://github.com/LiveHelperChat/livehelperchat/blob/master/lhc_web/settings/settings.ini.default.php#L13-L16
- Change the following values to:
```
* debug_output => true
* templatecache => false
* templatecompile => false
* modulecompile => false
```
To compile JS from lhc_web folder execute. This will compile main JS and old widget javascript files.
- npm install && gulp
To compile new widget V2
- There is two apps wrapper and widget
- cd lhc_web/design/defaulttheme/widget/wrapper && npm install && npm run build
- cd lhc_web/design/defaulttheme/widget/react-app && npm install && npm run build && npm run build-ie
To recompile back office React APP (Left toolbar, Group Chat etc...)
- cd lhc_web/design/defaulttheme/js/admin && npm run build
Recompile static JS/CSS files. This is required if you change core JS files. It also avoids missing CSS/JS files if more than one server is used.
- php cron.php -s site_admin -c cron/util/generate_css -p 1 && gulp js-static
ORM - https://doc.livehelperchat.com/docs/development/orm
Common classes - https://doc.livehelperchat.com/docs/development/common-classes
To recompile everything at once
- cd lhc_web/ && ./deploy.sh

Extensions

https://github.com/LiveHelperChat

Translations contribution

https://explore.transifex.com/remigijus-kiminas/live-helper-chat/

Folders structure

Directories content:
lhc_web - WEB application folder.

Features

A few main features:

Bot with the possibility to integrate any third-party AI
XMPP support for notifications about new chats (iPhone, iPad, Android, Blackberry, GTalk, etc.)
Chrome extension
Repeatable sound notifications
Work hours
See what the user sees with a screenshot feature
Drag & Drop widgets, minimize/maximize widgets
Multiple chats at the same time
See what users are typing before they send a message
Multiple operators
Send delayed canned messages as if it was a real user typing
Chats archive
Priority queue
Chats statistic generation, top chats
Resume chat after the user closed the chat
All chats in a single window with tabs interface; tabs are remembered before they are closed
Chat transcript print
Chat transcript send by mail
Site widget
Page embed mode for live support script or widget mode, or standard mode
Multilanguage
Chats transfering
Departments
Files upload
Chat search
Automatic transfers between departments
Option to generate JS for different departments
Option to prefill form fields.
Option to add custom form fields, which can be either user variables or hidden fields. Useful if you are integrating with a third-party system and want to pass user_id, for example.
Cronjobs
Callbacks
Closed chat callback
Unanswered chat callback
Asynchronous status loading, not blocking site javascript.
XML, JSON export module
Option to send transcript to users e-mail
SMTP support
HTTPS support
No third parties cookies dependency
Previous users chats
Online users tracking, including geo detection
GEO detection using three different sources
Option to configure start chat fields
Sounds on pending chats and new messages
Google chrome notifications on pending messages.
Browser title blinking then there is pending message.
Option to limit pro active chat invitation messages based on pending chats.
Option to configure frequency for pro active chat invitation message. You can set after how many hours for the same user invitation message should be shown again.
Users blocking
Top performance with enabled cache
Windows, Linux and Mac native applications.
Advanced embed code generation with numerous options of includable code.
Template override system
Module override system
Support for custom extensions
Changeable footer and header content
Option to send messges to anonymous site visitors,
Canned messages
Informing then operator or user is typing.
Option to see what user is typing before he sends a message
Canned messages for desktop client
Voting module
FAQ module
Online users map
Pro active chat invitatio
Remember me functionality
Total pageviews tracking
Total pageviews including previous visits tracking
Visits tracking, how many times user has been on your page.
Time spent on site
Auto responder
BB Code support. Links recognition. Smiles and few other hidden features :)
First user visit tracking
Option for customers mute sounds
Option for operators mute messages sounds and new pending chat's sound.
Option to monitor online operators.
Option to have different pro active messages for different domains. This can be archieved using different identifiers.
Dekstop client supports HTTPS
Protection against spammers using advanced captcha technique without requiring users to enter any captcha code.
Option for operator set online or offline mode.
Desktop client for
Windows
Linux
Mac
Flexible permission system:
Roles
Groups
Users