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Roberto Luttino's Projects

nancy.build icon nancy.build

Nancy build scripts, helpers and other build related items

nancy.demo.samples icon nancy.demo.samples

This site/demo shows a simple Nancy website that aggregates Nancy demo projects from multiple GitHub accounts

nancy.vagrant icon nancy.vagrant

Vagrant scripts for quickly setting up a Linux/Mono environment for testing/bugfixing Mono releated issues with Nancy.

otrs icon otrs

((OTRS)) Community Edition is one of the most flexible web-based ticketing systems used for Customer Service, Help Desk, IT Service Management. Please note that ((OTRS)) Community Edition offers limited OTRS functionality.

otrsclonedb icon otrsclonedb

Helper script to migrate an OTRS database into a different RDBMS.

otrsmasterslave icon otrsmasterslave

With the master/slave ticket, it is possible to link multiple tickets of a similar nature, and handle them collectively. As soon as the problem is solved, only the master ticket must be closed. All other tickets will be closed automatically, and the solution text for the master ticket will be sent to all customers of slave tickets.

survey icon survey

A customer survey tool to send emails to the customer after a ticket is closed. The customer can access the public interface to submit a survey with custom questions. A report of the survey can be shown in the agent interface.

systemmonitoring icon systemmonitoring

This module implements a basic interface to System Monitoring Suites. It works by receiving email messages sent by the Monitoring Suite. New tickets are created in case of component failures. Once a ticket has been opened messages regarding the effected component are attached to this ticket. When the component recovers, the ticket state can be changed or the ticket can be closed.

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