Ticket System is a customer help ticket system built with laravel. Its designed for property system where tenants can follow up with their properties landlords.
Please have a look at the system erd-diagram.png ,to get an over view look about the its logic.
- users table contains all the system users and all of them are considered tenant users.
- landlord table contains reference from users table to demonstrate user who owns properties.
- landlord can have multiple landlord users attached to his account (like a customer support users) by referencing their parent_landlord_id to his landlord id.
- A property is owned by one landlord.
- and can be assigned to one tenant.
- A tenant user can create a ticket by choosing only a property assigned to him .The ticket will be automatically assigned to that property landlord , and an email notification is sent to landlord .
- Only property's landlord owner or the assigned landlord user can comment back on this ticket (Tenant user notified by email).
- Only landlord owner can assign one of his landlord users to comment on the ticket.
- Only the property owner can change the ticket status (Tenant user notified by email).
- System constants stored under App\Extras\constants.php and config\static_array.php.
- Constants in the constants.php file are for in line PHP coding.
- static_array.php contains rendering data for constants defined in constants.php to be used in views (e.g: names and colors for constants).
clone this repository in your web server directory , and run the following commands on that directory :
- composer update
- php artisan migrate ( Create database )
- php artisan db:seed ( Init database )
- php artisan passport:install ( For API authentication )
- php artisan queue:work --timeout=30 ( For queuing emails )
- Get /tenant/ticket/statistics
- Get /landlord//ticket/statistics
- API Collection : https://documenter.getpostman.com/view/2613551/S17tQ7di
React
Typescript
Django
Laravel
Facebook
Microsoft
Google
Alibaba
D3
Tencent