Customer service enquiry system for a travel bookshop.
A small customer service enquiry system, geared towards map and travel bookshops. Includes options to attach files and draw a polygon on Google Maps making it much simpler to describe the exact area of interest.
You can visit live demo at http://enquiry.latidude99.com
- Java JDK 1.8
- Maven 3.60
- Spring Boot 2.0 with Spring Security 5, Spring Validation and Spring Data
- Thymeleaf 3 with Thymeleaf Extras for Spring Security and Java 8 Time API support
- Bootstrap 4
- Google Maps iFrame
- JPA (Hibernate implementation)
- MySQL
- Apache Tomcat 9.0
- VPS with Debian 8
- JUnit5 5.4.1
- AssertJ 3.12.2
- Eclipse / STS 3.9 , unit tests in IntelliJ IDEA.
Plugins and libraries
- Spring Boot Maven Plugin
- Maven Surefire plugin version 2.22.0
Tests written using JUnit5, Harmcrest and Spring MockMvc. Integration tests rely on entries loaded from data.sql script at the start of the application. Additionally, some tests execute their own local .sql scripts.
Clone the repository to a folder on your computer and import it in your favourite IDE as a Maven project. It uses Tomcat 9.0 as a web server so you need to set it up in your IDE as well.
Run maven command: 'mvn clean package'. This should create an executable 'jar' with all the libraries needed, including Tomcat.
- you should have MySQL empty database named 'enquiries' up and running on your machine. The database should be availabe on the 3306 port although you can change the default settings in the 'application.properties' file
- you also need to change XXX in the 'application.properties' file for your username/password to the database as well as the email address username/password (including spring.mail.host property - for Gmail this would be smtp.gmail.com)
- you should also change XXX in var key = "&key=XXX" in scr/main/resources/static/js/form.js script file for your own Google Maps Javascript API v.3 key
- then, after successful build process navigate to the 'target/' folder of the project and run 'java -jar enquiries.jar' command. The application should be available at localhost://8080 in your Internet browser
- in windows instead of command line you should also be able to double click the 'enquiries.jar' file although you will not get any information about start-up process and its possible failure. You can check in Task Manager if process is running (JVM process).
The application consist of two parts:
- customer side enquiry form
- enquiry management side for customer service staff
- standard fields for customer's first and last names, email address and a phone number
- two-step validation for mandatory fields
- Javascript check for empty fields
- Spring Validation check of the email address
- drop-down list with options of the enquiry subject (Maps, Travel Literature, Guides, Customised Maps etc.)
- message box for the actual enquiry text
- Google Maps window with an option to draw/delete a polygon delineating the area of interest
- option to attach up to three files (the limit is set as 1MB for each file at the moment)
- enquiry submit info
- login/password fields (with a 'Remember Me option) for the enquiry management side
- information about number of enquiries waiting, being processed and total number of enquiries
- a list of enquiries in a table
Each enquiry (line) in the table include:
- customer's name
- customer's email
- enquiry type (guides, customised mapping etc.)
- when it was created
- enquiry status (waiting / in progress / closed)
- last employeee dealing with the enquiry
- closing date (if closed)
- info icon telling if there is a polygon attached
- info icon with a number of comments relevent to the enquiry
- a button 'more...' taking you to a detailed enquiry page when clicked (shows a pop-up with enquiry message on hoover)
Top panel above the table include:
- enquiry loading options
- load recent 100 enquiries (default) or custom number
- search for individual enquiries by number (coma separated) or for a range of enquiries (dash separated) or both
- clear displayed enquiry list
- criteria based search:
- using enquiry's properties, including multiple combinations of the properties
- using Apache Lucene search engine, options implemented:
- keyword exact match or keyword wild card match
- phrase exact match or fuzzy match
- phrase slop search
- simple query builder
Top Panel:
- previous enquiry
- next enquiry
- go to enquiry + number
- assign enquiry to yourself
- remove your assignment
- open / close the enquiry
Left Panel:
- options to open print friendly layout of the enquiry
- save enquiry as PDF
- email enquiry to your registered email address
- summary of waiting / in progress / closed enquiries, including your enquiries
Right Panel:
- enquiry full info (customer' details, status, who is dealing with it, dates etc.)
- actual enquiry message
- polygon displayed in Google Maps (if there is any)
- a table with attachnments with a preview option (modal)
Allows users for password change.
Allows system administrators to:
- re-send an activation link to individual users
- send password reset link
- enable / disable users
- block / unblock users
- give users admin rights and take them back
There is one built-in admin account (Super Admin) that cannot be changed by other admins.
The system does not allow users register themselves, this is a job for a system's administrators
- Development: Closed
- Bug fixing: Open
The enquiries shown in the images are random and do not relate to the polygons shown in Google Maps.
Enquiry System is free software: you can redistribute it and/or modify it under the terms of the GNU General Public License as published by the Free Software Foundation, either version 3 of the License, or (at your option) any later version. Enquiry System is distributed in the hope that it will be useful, but WITHOUT ANY WARRANTY; without even the implied warranty of MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE. See the GNU General Public License for more details. You should have received a copy of the GNU General Public License along with Enquiry System. If not, see http://www.gnu.org/licenses/ or write to: [email protected]
You can email me at [email protected]
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