obsinto/rocket.chat.botpress.omnichannelconnector.app

Botpress Omnichannel Connector

This app will allow you to connect your botpress bot with your Rocket.Chat server.

IMPORTANT! A Super Botpress Connector is on planning. All efforts should be directed to this upcoming initiative, and not here.

Do you need a bot?

You can reach us Open, and find professional help for that.

Installation

Clone this repository and using the rc-apps cli deploy it:

rc-apps deploy --url https://YOURDOMAIN -u USER -p PWD

Or Use download the latest release and install it manually on your Rocket.Chat server

Configuration

First go ahead and create a Bot User. Login as administrator, then go to Setting > Users. There create a new Bot User. This new user should have these 2 roles.

• bot
• livechat-agent

Then configure the app to automatically assign a livechat-visitor to this bot. To do so, goto Setting > Omnichannel > Routing. There enable Assign new conversations to bot agent Setting.

The app needs some configurations to work, so to setup the app Go to Setting > Apps > Botpress Connector. There, fill all the necessary fields in SETTINGS and click SAVE. Note all fields are required.

Some of the fields in SETTING include

• Rocket.Chat bot username (required) - This should contain the same bot username which we created above in Step 1
• Botpress bot id (required) - This should contain the botpress id from your botpress server
• Botpress server URL. Eg:- http://localhost:5005
• Service Unavailable Message (optional) - The Bot will send this message to Visitor if service is unavailable like suppose if no agents are online.
• Close Chat Message (optional) - This message will be sent automatically when a chat is closed
• Handover Message (optional) - The Bot will send this message to Visitor upon handover
• Default Handover Department Name (required) - Enter the target department name where you want to transfer the visitor upon handover. Note that you can override setting using * * Handover action.
• Hide Quick Replies (required) - If enabled, then all quick-replies will hide when a visitor clicks on any one of them

Contributing

Pull requests are welcome, please make this code better! You can reach me on Open

License

MIT Thanks Luis Hlatki for putting this app together :)