bug: labware error when trying to "proceed to run" prevents run

[cemull3]

bug: labware error when trying to "proceed to run" prevents run

[KU-JonasL]

I have a similar experience. I had a protocol loading on the OT-2, but has the OT-2 was not responsive I cancelled the protocol. Unfortunately, I now get a similar error, though my "file_identifier" complains about another file (custom labware for LVL tubes).

I have tried to remove the custom json and add it back to the library (testing in between). I have restarted the PC, the OT-2 and reinstalled the OT-2 software without luck. The same protocols I want to up on it, can be analysed and opened on our other OT-2

[cemull3]

Hi! I was finally able to solve the problem by performing a factory reset: Factory resetting the OT-2 (opentrons.com)<https://support.opentrons.com/s/article/Factory-resetting-the-OT-2> Hope this helps! Catherine Mullins Research Specialist Gangarosa Department of Environmental Health Rollins School of Public Health, Emory University Atlanta, GA

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________________________________ From: KU-JonasL ***@***.***> Sent: Monday, July 3, 2023 6:34 AM To: Opentrons/opentrons ***@***.***> Cc: Mullins, Catherine Elaine ***@***.***>; Author ***@***.***> Subject: [External] Re: [Opentrons/opentrons] bug: labware error when trying to "proceed to run" prevents run (Issue #12952) I have a similar experience. I had a protocol loading on the OT-2, but has the OT-2 was not responsive I cancelled the protocol. Unfortunately, I now get a similar error, though my "file_identifier" complains about another file (custom labware for LVL tubes). I have tried to remove the custom json and add it back to the library (testing in between). I have restarted the PC, the OT-2 and reinstalled the OT-2 software without luck. The same protocols I want to up on it, can be analysed and opened on our other OT-2 — Reply to this email directly, view it on GitHub<#12952 (comment)>, or unsubscribe<https://github.com/notifications/unsubscribe-auth/A75VFJDVCCOZ77QRVOJW4JDXOKN3JANCNFSM6AAAAAAZPQVMIA>. You are receiving this because you authored the thread.Message ID: ***@***.***>

[KU-JonasL]

Thank you Catherine! It helped me as well, I can now load protocols again. Well done!

[josiah-liew]

Thank you for the suggestion of the factory reset. We are currently experiencing the same thing and will proceed as you have done.

[yuanlee0325]

Hi! I also encountered this problem, but it has some differences. The difference is that 'it keeps cancelling and i cannot run the robot resetting function.' So, could u help me figure this issue?

[cemull3]

This is a different error from what I have received, but perhaps go into devices, select the robot, select "proceed to run", cancel the protocol, and then perform a factory reset once the protocol has canceled? From the screenshot you sent, it looks like the robot still has a protocol open that it at least thinks it is running, which I'd imagine would prevent you from doing anything. From: yuanlee0325 ***@***.***> Sent: Thursday, February 1, 2024 11:34 AM To: Opentrons/opentrons ***@***.***> Cc: Mullins, Catherine Elaine ***@***.***>; Author ***@***.***> Subject: [External] Re: [Opentrons/opentrons] bug: labware error when trying to "proceed to run" prevents run (Issue #12952) Hi! I also encountered this problem, but it has some differences. The difference is that 'it keeps cancelling and i cannot run the robot resetting function.' So, could u help me figure this issue? Screenshot.1.png (view on web)<https://github.com/Opentrons/opentrons/assets/158497203/3b612f24-2a62-4707-b9ba-0ed1b7553111> - Reply to this email directly, view it on GitHub<#12952 (comment)>, or unsubscribe<https://github.com/notifications/unsubscribe-auth/A75VFJHYMH4J4K5KQLGO323YRO7ZFAVCNFSM6AAAAAAZPQVMICVHI2DSMVQWIX3LMV43OSLTON2WKQ3PNVWWK3TUHMYTSMRRG4ZTCMRWHE>. You are receiving this because you authored the thread.Message ID: ***@***.******@***.***>>