pho3nyxx/microstar-cable-vision

A TCP/IP socket-based Client/Server architecture application for a fictitious cable company, Micro-Star Cable Vision

MicroStar Cable Vision

This is a fictitious cable company that provides digital cable and internet access services. The manager wants a complaint logging system that will be able to capture all customer complaints and queries. Upon receipt of a complaint, a customer service representative will log the complaint and assign or schedule a service technician to visit the site to rectify the issue.

Features

• Authentication and Authorization
• Complaint logging system
• Customers should have the ability to query account status
  • payment status
  • amount due (if any)
  • payment due date
• Customers can view complaint history, last response date and who provided the response
• Customers can view a specific complaint and all its associated responses
• Customers can view a list with details of past payments
• Customer Representatives can view services on the dashboard along with the number of resolved and outstanding complaints
• Customer Representatives can view all customer complaints relating to a particular service, e.g., All complaints relating to Broadband
• Customer Representatives can assign a complaint to a technician
• Technicians can view a particular Customer complaint and the details relating to that issue so that they may prepare a response
• When viewing specific Customers’ complaints, a Representative should see Customers’ details to include:
  • Customer ID
  • Name (first name and last name)
  • Email address
  • Contact number
  • Type of issue
  • Details of the issue
• Technicians can indicate their availability for a live chat session, so that Customers can initiate a live chat session
• Technicians can participate in a live chat session with Customers
• Customers can initiate a live chat with a Representative