radiantsystem/radiant

Radiant is the ((OTRS)) Community Edition fork, one of the most flexible web-based ticketing systems used for Customer Service, Help Desk, IT Service Management.

radiant's Issues

500 Internal Server Error

Dear writer:

After the installation is complete, run installer.pl then show "500 Internal Server Error".
err log as below:

[Mon Mar 29 17:05:46.758110 2021] [suexec:notice] [pid 5970] AH01232: suEXEC mechanism enabled (wrapper: /usr/sbin/suexec)
AH00558: httpd: Could not reliably determine the server's fully qualified domain name, using localhost.localdomain. Set the 'ServerName' directive globally to suppress this message
[Mon Mar 29 17:05:47.093761 2021] [lbmethod_heartbeat:notice] [pid 5970] AH02282: No slotmem from mod_heartmonitor
[Mon Mar 29 17:05:47.102744 2021] [mpm_prefork:notice] [pid 5970] AH00163: Apache/2.4.6 (CentOS) mod_perl/2.0.11 Perl/v5.16.3 configured -- resuming normal operations
[Mon Mar 29 17:05:47.102794 2021] [core:notice] [pid 5970] AH00094: Command line: '/usr/sbin/httpd -D FOREGROUND'
[Mon Mar 29 17:05:55 2021] -e: DBI connect('database=otrs;host=127.0.0.1;','otrs',...) failed: Access denied for user 'otrs'@'localhost' (using password: YES) at /opt/otrs//Kernel/System/DB.pm line 204.
[Mon Mar 29 17:05:55.177076 2021] [:error] [pid 5972] [Mon Mar 29 17:05:55 2021] -e: Can't load log backend module Kernel::System::Log::SysLog! Can't locate Sys/Syslog.pm in @inc (@inc contains: /usr/Custom /usr/Kernel/cpan-lib /usr /usr/sbin/../../Custom /usr/sbin/../../Kernel/cpan-lib /usr/sbin/../.. /opt/otrs/Custom /opt/otrs/Kernel/cpan-lib /opt/otrs/ /usr/local/lib64/perl5 /usr/local/share/perl5 /usr/lib64/perl5/vendor_perl /usr/share/perl5/vendor_perl /usr/lib64/perl5 /usr/share/perl5 . /etc/httpd) at /opt/otrs//Kernel/System/Log/SysLog.pm line 14.\n[Mon Mar 29 17:05:55 2021] -e: BEGIN failed--compilation aborted at /opt/otrs//Kernel/System/Log/SysLog.pm line 14.\n[Mon Mar 29 17:05:55 2021] -e: Compilation failed in require at (eval 487) line 2.\n

OS: [centos7]
Browser: [ Chrome, Firefox]

Please give me some advice on how to solve it
Thank you very much！