robodigital/cobrowseio_flutter

A Flutter plugin to make use of cobrowse.io. View your app running remotely on customer devices. Guide the user, or take remote control.

cobrowseio_flutter's Issues

Cannot Build app after moving to latest version

I'm not sure exactly why, but the app fails to compile now after moving the version number up on both IOS and Android.
Android:

IOS:

Unable to destroy activity: java.lang.NullPointerException

Hi,

So I've implemented this package yesterday & within the first couple of initializations in production I've got this error @ sentry:

java.lang.NullPointerException: Attempt to invoke virtual method 'void io.flutter.plugin.common.i.e(io.flutter.plugin.common.i$c)' on a null object reference
    at i.a.a.a.b.onDetachedFromEngine(CobrowseIOFlutterPlugin.java:1)
    at io.flutter.embedding.engine.d.w(FlutterEngineConnectionRegistry.java:24)
    at io.flutter.embedding.engine.d.x(FlutterEngineConnectionRegistry.java:2)
    at io.flutter.embedding.engine.d.y(FlutterEngineConnectionRegistry.java:1)
    at io.flutter.embedding.engine.d.l(FlutterEngineConnectionRegistry.java:3)
    at io.flutter.embedding.engine.b.e(FlutterEngine.java:4)
    at io.flutter.embedding.android.f.t(FlutterActivityAndFragmentDelegate.java:14)
    at io.flutter.embedding.android.e.onDestroy(FlutterActivity.java:4)
    at android.app.Activity.performDestroy(Activity.java:8571)
    at android.app.Instrumentation.callActivityOnDestroy(Instrumentation.java:1364)
    at android.app.ActivityThread.performDestroyActivity(ActivityThread.java:5937)
    at android.app.ActivityThread.handleDestroyActivity(ActivityThread.java:5995)
    at android.app.servertransaction.DestroyActivityItem.execute(DestroyActivityItem.java:47)
    at android.app.servertransaction.ActivityTransactionItem.execute(ActivityTransactionItem.java:45)
    at android.app.servertransaction.TransactionExecutor.executeLifecycleState(TransactionExecutor.java:176)
    at android.app.servertransaction.TransactionExecutor.execute(TransactionExecutor.java:97)
    at android.app.ActivityThread$H.handleMessage(ActivityThread.java:2438)
    at android.os.Handler.dispatchMessage(Handler.java:106)
    at android.os.Looper.loopOnce(Looper.java:226)
    at android.os.Looper.loop(Looper.java:313)
    at android.app.ActivityThread.main(ActivityThread.java:8663)
    at java.lang.reflect.Method.invoke(Method.java)
    at com.android.internal.os.RuntimeInit$MethodAndArgsCaller.run(RuntimeInit.java:567)
    at com.android.internal.os.ZygoteInit.main(ZygoteInit.java:1135)

java.lang.NullPointerException: Attempt to invoke virtual method 'void io.flutter.plugin.common.i.e(io.flutter.plugin.common.i$c)' on a null object reference
    at android.app.ActivityThread.performDestroyActivity(ActivityThread.java:5950)
    at android.app.ActivityThread.handleDestroyActivity(ActivityThread.java:5995)
    at android.app.servertransaction.DestroyActivityItem.execute(DestroyActivityItem.java:47)
    at android.app.servertransaction.ActivityTransactionItem.execute(ActivityTransactionItem.java:45)
    at android.app.servertransaction.TransactionExecutor.executeLifecycleState(TransactionExecutor.java:176)
    at android.app.servertransaction.TransactionExecutor.execute(TransactionExecutor.java:97)
    at android.app.ActivityThread$H.handleMessage(ActivityThread.java:2438)
    at android.os.Handler.dispatchMessage(Handler.java:106)
    at android.os.Looper.loopOnce(Looper.java:226)
    at android.os.Looper.loop(Looper.java:313)
    at android.app.ActivityThread.main(ActivityThread.java:8663)
    at java.lang.reflect.Method.invoke(Method.java)
    at com.android.internal.os.RuntimeInit$MethodAndArgsCaller.run(RuntimeInit.java:567)
    at com.android.internal.os.ZygoteInit.main(ZygoteInit.java:1135)

I honestly don't know how to reproduce this, but as soon as I find out something, I'll provide updates.

Thanks for this amazing package btw ❤

Using 6 digit codes to identify devices

We would like to use 6 digit codes in our app to identify user devices so we can connect and help users who haven't fully set up accounts yet. Right now all it seems we can do is set up a user account and pass information from the user's account details to the plug in so that we can identify devices in the cobrowse dashboard. Are there any properties in the package right now for accessing the 6 digit codes generated for a device? We would like to display the identifying code to the user so they can pass it along to a support agent.

Strange Results when screen sharing

We are currently making use of the plug in our app and are able to generate screen share requests, provide data to the Cobrowse dashboard, and connect users to a session. However, on any phone that isn't a samsung model we seem to be getting odd screen results. On IOS we are seeing a wierd zoom in effect occurring but only on certain elements of the app:

and on a google pixel we are getting some strange kind of screen artifact, sometimes its flat colors, sometimes we can see a glimpse of the app ui.

Full Device Remote Control (android)

Would it be possible to invoke the methods from this page https://docs.cobrowse.io/sdk-features/full-device-capabilities/full-device-remote-control in the documentation to see if user's have enabled the accessibility service need for full remote control of the device? We would also like to be able to rout them to the settings page mentioned here in a similar way.

getting blury screen after integration with flutter app

Dear robo digital,
thanks for your awesome plugins for flutter. I integrated with following code in my project. I got promoted with permission as well & I accepted and got details in cobrowse.io dashboard. But I shows blurry screen most of the time in my free session. I don't know the reasons. Do you have the idea how to fix this issue?

String result = await CobrowseIO.start("*******", { 'custom_data_field': 'Test' });

I attached below image link for clarification.

Photo Link

[iOS] Hand control click is not working on Flutter UI

We are currently making use of the plug in our app, The remote control tool (Hand) is NOT working on Flutter screens but for the native ones. For example: when we click on a button, it shows the grey point only just like the Lazer tool but the click actions are not captured in the app.

Full device remote control (iOS)

after the user has agreed to give me full remote control of their device on iOS it seems not to take any click while on android everything works correctly.

[Android] Hand Control Scrolling not working on Flutter 2.8.1

This is not happening until I upgraded Flutter framework version of my project from 2.2.1 to 2.8.1.
FYI, it happened on android devices, with Cobrowse SDK version 2.19.0 and I have tried updating the Cobrowse SDK version to the latest which is currently 2.23.0 but no luck.

I have tried to reach out to the Cobrowse Support team and they think the issue could be the flutter framework upgrade. Since they are not officially support for flutter app, so they actually mentioned that I can report the issue here.

Please advise. Thanks!

You can refer to the demo video here.

iOS doesn't give me the code

When I click on the button that should return the code nothing happens, while on android it works regularly, the strange thing is that the iOS device for which I do not have the code I find it among the devices available in my Cobrowse.io dashboard, I'm using the free license for the moment to do some tests. How can I solve? A thousand thanks

Google rejected my app

Google rejected my app because your cobrowse.io package uses

<service
            android:name="io.cobrowse.CobrowseAccessibilityService"
            android:permission="android.permission.BIND_ACCESSIBILITY_SERVICE" />

I also had to send them a video where I showed that the authorization requests are shown to the user who can also refuse to have a device connected remotely but apparently it didn't help, how can I do it? A thousand thanks

iOS production build fails on Mac Mini M1 -- 'does not contain bitcode'

Hi,

First of all, thanks for the amazing package 🔥

I've first encountered this two days ago, but I didn't pay much attention to it until last night when I took a look & noticed that CobrowseIO is the culprit for the build fails 😁

To reproduce:

flutter pub get
flutter build ipa

Xcode output:

Showing Recent Issues
'Developer/Xcode/DerivedData/Runner-cmtxnobnlmvnhxdykohesxukkfmf/Build/Intermediates.noindex/ArchiveIntermediates/Runner/BuildProductsPath/Release-iphoneos/XCFrameworkIntermediates/CobrowseIO/XCFramework/CobrowseIO.framework/CobrowseIO'
does not contain bitcode.
You must rebuild it with bitcode enabled (Xcode setting ENABLE_BITCODE),
obtain an updated library from the vendor, or disable bitcode for this target.
file 'Developer/Xcode/DerivedData/Runner-cmtxnobnlmvnhxdykohesxukkfmf/Build/Intermediates.noindex/ArchiveIntermediates/Runner/BuildProductsPath/Release-iphoneos/XCFrameworkIntermediates/CobrowseIO/XCFramework/CobrowseIO.framework/CobrowseIO' for architecture arm64

Flutter doctor output:

[✓] Flutter (Channel stable, 3.3.2, on macOS 12.6 21G115 darwin-arm, locale
    en-HR)
    • Flutter version 3.3.2 on channel stable at /Users/ivan/Documents/flutter
    • Upstream repository https://github.com/flutter/flutter.git
    • Framework revision e3c29ec00c (9 days ago), 2022-09-14 08:46:55 -0500
    • Engine revision a4ff2c53d8
    • Dart version 2.18.1
    • DevTools version 2.15.0

[!] Android toolchain - develop for Android devices (Android SDK version 33.0.0)
    • Android SDK at /Users/ivan/Library/Android/sdk
    ✗ cmdline-tools component is missing
      Run `path/to/sdkmanager --install "cmdline-tools;latest"`
      See https://developer.android.com/studio/command-line for more details.
    ✗ Android license status unknown.
      Run `flutter doctor --android-licenses` to accept the SDK licenses.
      See https://flutter.dev/docs/get-started/install/macos#android-setup for
      more details.

[✓] Xcode - develop for iOS and macOS (Xcode 13.4)
    • Xcode at /Applications/Xcode.app/Contents/Developer
    • Build 13F17a
    • CocoaPods version 1.11.3

[✓] Chrome - develop for the web
    • Chrome at /Applications/Google Chrome.app/Contents/MacOS/Google Chrome

[✓] Android Studio (version 2021.3)
    • Android Studio at /Applications/Android Studio.app/Contents
    • Flutter plugin can be installed from:
      🔨 https://plugins.jetbrains.com/plugin/9212-flutter
    • Dart plugin can be installed from:
      🔨 https://plugins.jetbrains.com/plugin/6351-dart
    • Java version OpenJDK Runtime Environment (build
      11.0.13+0-b1751.21-8125866)

[✓] VS Code (version 1.71.2)
    • VS Code at /Applications/Visual Studio Code.app/Contents
    • Flutter extension version 3.48.0

[✓] Connected device (2 available)
    • macOS (desktop) • macos  • darwin-arm64   • macOS 12.6 21G115 darwin-arm
    • Chrome (web)    • chrome • web-javascript • Google Chrome 105.0.5195.125

[✓] HTTP Host Availability
    • All required HTTP hosts are available

! Doctor found issues in 1 category.

Thanks!