sammdu/zendesk-interview-2022

Take-home technical project for Zendesk 2022 summer internship

Zendesk-Interview-2022

Take-home technical project for Zendesk 2022 summer internship.

• Connect to the Zendesk API
• Request all the tickets for your account
• Display them in a list
• Display individual ticket details
• Page through tickets when more than 25 are returned

Developed using Python, Flask, HTML, CSS, JavaScript, and displays a web-based user interface.

Prerequisites

Python

Please use Python3.9.

Packages

The following Python packages are used for this project:

Flask==2.0.2
Jinja2==3.0.3
mypy==0.910
mypy-extensions==0.4.3
pytest==6.2.5
requests==2.26.0
requests-mock==1.9.3
types-Flask==1.1.5
types-Jinja2==2.11.8
types-requests==2.26.1
typing-extensions==4.0.0

They are also found in requirements.txt.

Setup Instructions

1. Create a Python virtual environment

python3.9 -m venv zendesk_test_env

Enter the newly created Python virtual environment folder:

cd zendesk_test_env

2. Setup the project environment

Clone the project repository from GitHub:

git clone https://github.com/sammdu/Zendesk-Interview-2022.git

Enter the project repository folder:

cd Zendesk-Interview-2022

Activate the Python virtual environment in your terminal:

source ../bin/activate

After the previous step, you should see the following prompt prepended to your command prompt: (zendesk_test_env), which should be consistent with the Python virtual environment folder name.

Install required Python packages with pip:

pip install -r requirements.txt

3. Environment variables

Some important configuration parameters are sensitive in nature, therefore not included in the project repository. They need to be supplied via system environment variables. There are three required environment variables that need to be provided before is is possible to run or test the project:

• ZENDESK_API_SUBDOMAIN: subdomain that is prepended to zendesk.com, chosen upon Zendesk account setup
  • For example, if your Zendesk Dashboard is accessed at https://zccuser.zendesk.com/agent/dashboard, then your subdomain should be zccuser
• ZENDESK_API_EMAIL: email of the user associated with the Zendesk account
• ZENDESK_API_TOEKEN: HTTP Basic Authentication API token generated at the Zendesk Admin Center

Sample configuration:

ZENDESK_API_SUBDOMAIN="zccuser"
ZENDESK_API_EMAIL="[email protected]"
ZENDESK_API_TOEKEN="6wiIBWbGkBMo1mRDMuVwkw1EPsNkeUj95PIz2akv"

These environment variables are required before running or testing is possible!

Seeing the project in action

With an activated virtual environment in the project repository, simply execute the following command to start a Flask development server:

python3.9 ./run.py

This will start a server at http://127.0.0.1:5000/. Visit this address in your browser to see the project in action.

Testing

1. Testing for type violations with mypy

In the project repository root, where the mypy.ini file is located, simply execute the following command to test for type violations:

mypy

2. Unit tests with pytest

In the project repository root, where the test.py file is located, simply execute the following command to run all unit tests within the test/ folder:

python3.9 ./test.py