sebastianmuszynski/sms-senior-message-service

SMS: Senior Message Service

SMS: Senior Message Service

SMS: Senior Message Service is a solution designed for digitally excluded seniors in times of the coronavirus pandemic.

How it works

1. There is a special phone number (SPN).
2. Family members can register their parents and grandparents by sending their mobile phone numbers to the SPN through text message.
3. A welcoming message is sent to the registered user (usually a senior) along with information about the service and available features.
4. The users (seniors) from now on can ask for anything they need by sending a text message. It is like their personal assistant.
5. There is a web platform on which all the sent questions appear. They are being automatically classified based on their content into one of the following categories:

• Info – any questions about the coronavirus situation, etc.
• Daily Help – asking for help with groceries, bills, repair services, etc.
• Medical Assistance – a need to consult with a doctor, observing first symptoms, etc.
• Loneliness – feeling lonely, asking for somebody to talk to.

6. Authorised staff members can answer the questions online.
7. The answer is being sent back to the person who asked a question.

Designed and created during 24h at HackYeah 2020 (online).