Version: 2.0.2 from March 09th, 2021
Developed by: Andres Mendoza
Help Desk Software HelpDeskZ
HelpDeskZ is a free PHP based software which allows you to manage your site's support with a web-based support ticket system.
HelpDeskZ requires:
- PHP >= 7.3
- MySQL database
- ext-intl
- ext-fileinfo
- ext-iconv
- ext-imap
- ext-mbstring
- Connect with FTP to the public folder of your server where the rest of your Web site is
- Create a new folder where you will install HelpDeskZ. Name it anything you like, for example "helpdesk" or "support".
Example: /public_html/support
Corresponding URL: http://www.site.com/support - Upload all HelpDeskZ files to your server.
- Edit the file /hdz/app/Config/Helpdesk.new.php and complete the required information (Site URL, Database information), rename this file to Helpdesk.php
- Open /install in your browser, for example (modify to your URL):
http://www.site.com/support/install - The HelpDeskZ setup script will run. Click INSTALL HELPDESKZ and follow the instructions through License agreement, Check Setup and configuration.
- Before closing the install script DELETE the folder "/hdz/install" from your server!
- Now it's time to setup your help desk! Open the staff panel in your browser, for example:
http://www.site.com/support/staff - Use the login details that you entered in the installation process.
- Go to Setup -> General to get to the settings page.
- Take some time and get familiar with all of the available settings. Most of them should be self-explanatory.
- Good luck using HelpDeskZ!
HelpDeskZ supports email piping, this allows the auto-creation of tickets from incoming emails to a set email address.
- To enable email piping for your help desk follow this email piping tutorial.
HelpDeskZ supports IMAP fetching, this allows the auto-creation of tickets from incoming emails to a set email address.
- Read more about IMAP configuration in IMAP Fetching Configuration.
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