suniagajose/rma

RMA (Return Merchandise Authorization)

Management of Return Merchandise Authorization (RMA) in Odoo : product return, warranty control, product exchange, product refund,...

The workflow allowed by this project looks like:

1. Receive an email from customers and automatically creates a Claim 1. Route this claim correctly and affect a responsible and open it 1. Find the invoice concerned by the claim 1. Check the warranty status 1. Choose between various possibilities :

1. Refuse the Claim (e.g. out of warranty) 1. Return the customer's goods and send new ones in 2 click 1. Send the goods to the supplier 1. Refund the customer

Main modules:

*product_warranty* Extend the warranty details to product/supplier form * supplier warranty * return product to company, supplier, brand * return instructions

*crm_claim_rma*

Management of Return Merchandise Authorization (RMA) in OpenERP. Upgrade the standard crm_claim module to add : * product returns (one by one, mass return by invoice) * warranty control & return address (based on invoice date and product form) * product picking in / out * product refund * product exchange * access to related customer data (orders, invoices, refunds, picking in/out)