[Bug] PC Falls Asleep with Move Mouse Active / Not staying active on Teams

[sw3103]

[Bug] PC Falls Asleep with Move Mouse Active / Not staying active on Teams

[Belabacsi]

Hi,
Please could you both post/send your Settings.xml files?
%AppData%\Ellanet\Move Mouse\Settings.xml

Dear Steve ! I have sent an e-mail to You with my configuration and log files attached.

Hi Bela,

I can see the issue after reviewing your config file. You have a single Move Mouse Cursor Action, which has the Trigger set to Start.

`

<MoveMouseCursorAction>

  <Id>a98f011c-e93e-427d-b6a8-5031f4a2934a</Id>

  <Name>Default</Name>

  <IsEnabled>true</IsEnabled>

  <Repeat>true</Repeat>

  <Trigger>Start</Trigger>

  <Distance>5</Distance>

  <Direction>Square</Direction>

  <Speed>Normal</Speed>

  <Delay>5</Delay>

</MoveMouseCursorAction>

`

This means that when Move Mouse starts, it will execute this Action and then automatically stop as you have no Actions with a Trigger that is configured for Interval. Try changing the Trigger on this Action to Interval and see if that resolves your issue.

Dear Steve ! Thank You very much for the feedback, this solves my issue.

[Belabacsi]

Same for me :-( I have tried to change a lot of configuration parameters, but I always got the same results. As soon as the first timer expires, it stops working.

[sw3103]

Hi,

Please could you both post/send your Settings.xml files?

%AppData%\Ellanet\Move Mouse\Settings.xml

[norimicry]

<?xml version="1.0" encoding="utf-8"?> <Settings xmlns:xsd="http://www.w3.org/2001/XMLSchema" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance"> <LowerInterval>10</LowerInterval> <UpperInterval>60</UpperInterval> <RandomInterval>false</RandomInterval> <AutoPause>true</AutoPause> <AutoResume>true</AutoResume> <AutoResumeSeconds>30</AutoResumeSeconds> <EnableLogging>false</EnableLogging> <TopmostWhenRunning>false</TopmostWhenRunning> <HideFromTaskbar>false</HideFromTaskbar> <HideFromAltTab>false</HideFromAltTab> <HideMainWindow>true</HideMainWindow> <HideSystemTrayIcon>false</HideSystemTrayIcon> <LaunchAtLogon>false</LaunchAtLogon> <StartAtLaunch>true</StartAtLaunch> <MoveMouseHasBeenClicked>true</MoveMouseHasBeenClicked> <ActionsHaveBeenClicked>false</ActionsHaveBeenClicked> <OverrideWindowTitle>false</OverrideWindowTitle> <OverrideIcon>false</OverrideIcon> <RunningVolume>30</RunningVolume> <AdjustRunningVolume>false</AdjustRunningVolume> <MinimiseOnStop>false</MinimiseOnStop> <PreventScreenBurn>false</PreventScreenBurn> <ActiveWhenLocked>false</ActiveWhenLocked> <ShowMoveMouseStatus>false</ShowMoveMouseStatus> <DisableButtonAnimation>false</DisableButtonAnimation> <StandWithUkraine>false</StandWithUkraine> <PauseOnBattery>false</PauseOnBattery> <LogLevel>Verbose</LogLevel> <ShowSystemTrayNotifications>false</ShowSystemTrayNotifications> <Actions> <MoveMouseCursorAction> <Id>7e1ef0c1-972a-487f-ac5a-a35f34fd4d92</Id> <IsEnabled>true</IsEnabled> <Repeat>true</Repeat> <Trigger>Interval</Trigger> <Distance>3</Distance> <Direction>None</Direction> <Speed>Normal</Speed> <Delay>5</Delay> </MoveMouseCursorAction> </Actions> <Schedules /> <Blackouts> <Blackout> <Id>d794209d-7c06-44b2-b690-2e0ffc024263</Id> <Monday>true</Monday> <Tuesday>true</Tuesday> <Wednesday>true</Wednesday> <Thursday>true</Thursday> <Friday>true</Friday> <Saturday>true</Saturday> <Sunday>true</Sunday> <Time>16:00:00</Time> <Duration>16:00:00</Duration> </Blackout> <Blackout> <Id>1fd7a1cf-6618-4474-a8b3-5dbe9cbda5c0</Id> <Monday>false</Monday> <Tuesday>false</Tuesday> <Wednesday>false</Wednesday> <Thursday>false</Thursday> <Friday>false</Friday> <Saturday>true</Saturday> <Sunday>true</Sunday> <Time>08:00:00</Time> <Duration>10:00:00</Duration> </Blackout> </Blackouts> </Settings>

[sw3103]

@cavazoshj please enable Logging and email it to me when you next see the issue, along with the time the issue occurred.

[Belabacsi]

Hi,

Please could you both post/send your Settings.xml files?

%AppData%\Ellanet\Move Mouse\Settings.xml

Dear Steve ! I have sent an e-mail to You with my configuration and log files attached.

[norimicry]

@cavazoshj please enable Logging and email it to me when you next see the issue, along with the time the issue occurred.

Logs have been emailed after observing Teams set status to away while logging shows Move Mouse is active.

[sw3103]

Hi,
Please could you both post/send your Settings.xml files?
%AppData%\Ellanet\Move Mouse\Settings.xml

Dear Steve ! I have sent an e-mail to You with my configuration and log files attached.

Hi Bela,

I can see the issue after reviewing your config file. You have a single Move Mouse Cursor Action, which has the Trigger set to Start.

`

<MoveMouseCursorAction>

  <Id>a98f011c-e93e-427d-b6a8-5031f4a2934a</Id>

  <Name>Default</Name>

  <IsEnabled>true</IsEnabled>

  <Repeat>true</Repeat>

  <Trigger>Start</Trigger>

  <Distance>5</Distance>

  <Direction>Square</Direction>

  <Speed>Normal</Speed>

  <Delay>5</Delay>

</MoveMouseCursorAction>

`

This means that when Move Mouse starts, it will execute this Action and then automatically stop as you have no Actions with a Trigger that is configured for Interval. Try changing the Trigger on this Action to Interval and see if that resolves your issue.

[sw3103]

@cavazoshj please enable Logging and email it to me when you next see the issue, along with the time the issue occurred.

Logs have been emailed after observing Teams set status to away while logging shows Move Mouse is active.

Thanks for the logs @cavazoshj. I'll reply in this thread for the benefit of any future observers.

I can see from the logs that your system idle time is being successfully reset each time Move Mouse performs your Move Mouse Cursor Action (this is the time span after each _autoPauseTimer_Elapsed):

2022-11-14 08:51:00.018 [DBG] _autoPauseTimer_Elapsed 00:00:29.5780000 2022-11-14 08:51:00.268 [DBG] _autoPauseTimer_Elapsed 00:00:29.8280000 2022-11-14 08:51:00.441 [INF] PerformActions Interval 2022-11-14 08:51:00.441 [INF] PerformActions _firstPass = False 2022-11-14 08:51:00.441 [DBG] BlackoutIsActive False 2022-11-14 08:51:00.441 [INF] CurrentState Executing 2022-11-14 08:51:00.441 [DBG] OnMouseStateChanged Executing 2022-11-14 08:51:00.441 [DBG] _vm_MouseStateChanged Executing 2022-11-14 08:51:00.441 [DBG] StopAutoPauseTimer 2022-11-14 08:51:00.441 [INF] Execute Name = | Distance = 3 | Direction = None | Speed = Normal | Delay = 5 | Trigger = Interval | Repeat = True 2022-11-14 08:51:00.441 [INF] Start 2022-11-14 08:51:00.441 [DBG] BlackoutIsActive False 2022-11-14 08:51:00.441 [DBG] StopAutoResumeTimer 2022-11-14 08:51:00.441 [INF] PerformActions Start 2022-11-14 08:51:00.441 [INF] PerformActions _firstPass = False 2022-11-14 08:51:00.441 [INF] ExecutionTime 08:51:30 2022-11-14 08:51:00.441 [INF] CurrentState Running 2022-11-14 08:51:00.441 [DBG] OnMouseStateChanged Running 2022-11-14 08:51:00.441 [DBG] _vm_MouseStateChanged Running 2022-11-14 08:51:00.441 [DBG] StopBlackoutTimer 2022-11-14 08:51:00.441 [DBG] StartAutoPauseTimer 2022-11-14 08:51:00.441 [DBG] StopAutoPauseTimer 2022-11-14 08:51:00.691 [DBG] _autoPauseTimer_Elapsed 00:00:00.2500000 2022-11-14 08:51:00.942 [DBG] _autoPauseTimer_Elapsed 00:00:00.5000000 2022-11-14 08:51:01.193 [DBG] _autoPauseTimer_Elapsed 00:00:00.7500000 2022-11-14 08:51:01.444 [DBG] _autoPauseTimer_Elapsed 00:00:01

I'm pretty sure your issue is to do with Teams itself, which doesn't seem to be easily fooled by routine mouse movements. You also mentioned in your mail that your were using the web version of Teams, which I don't personally have much experience with, but I would imagine will behave much the same as the client version.

Here is my suggestion - add the following Actions:

• Active Application Action which will activate your web browser that you use for Teams. This should be configured with a Trigger set to Start.
• Multiple (5 - 10) Move Mouse Cursor Actions. Each one should have a different Distance (min 50), Direction set to Random, a different Speed and a Trigger set to Interval.

Hopefully with the random Directions and Speeds this will be enough to trick Teams.

[norimicry]

Hopefully with the random Directions and Speeds this will be enough to trick Teams.

Great suggestions. I've added the Active Application action as well as a Position Mouse Cursor action (because Teams web app doesn't look at universal activity like the desktop app, only window activity) and several Move Mouse Cursor actions. I'll let you know what I find.

[norimicry]

After adding the additional actions and watching for a couple days, the issue seems to have been user error and teams' advance away detection. Thanks, Steve. Great application. Closing issue.