taskulu/deskulu

Opensource helpdesk and ticketing system by Taskulu

deskulu's Issues

Setup Docker

This project seems very awsome, but I am not familiar with Drupal, so stuff like "Make configuration meet the needs of Drupal" as one of 13 steps keeps me from even trying it out. Maybe an expert on Drupal could provide a Dockerfile so all others can try it out with ease?

Images not showing

Hello I've never worked with drupal, but I managed to install it and also deskulu, but the images are not showing correctly and uploading custom pictures gives me this error:

File temporary://661.JPG could not be copied, because the destination directory private://pictures is not configured correctly.

Sendmail instead of mandril

Hello are there any chances to know how to configure deskulu to work with sendmail instead of Mandrill ?

email reply via ticket REST API call

Hi all,

very nice looking project!

Reading the howto and not sure if this isn't a typo:

When The Receiving Email Address Matches: [email protected]
Post To URL: http://yoursite.com/tickets/incoming/new

Shouldn't existing ticket go to different REST call?

Good luck!
cheers
P.

Post comments in a ticket node as anonymous user

Hi,
I'm trying to enable the posting of a comment in a ticket node by an anonymous user. Although I set correctly the permissions for the comment and in the ticket page it shows me as anonymous user the comment form, after clicking send it returns me to a comment/reply/% page with "access denied".

Anyone can help debugging this issue?

Language selection on new ticket

Hi,
I'm trying to understand why in the new ticket page I'm not able to select the language for the ticket, being enabled multilingual support.
I saw that you disabled the display of the language in the ticket creation here. Commenting that line enables the language selector in node/add/ticket, that by default is not visible to anonymous users. However the language selector is not visible in ticket/new.

White Page after Update.

The site ask for "important updates" and after downloading and installing the updates, it never comes back.

https://cdesk.micronotas.cl/

There are 2 errors on the error_log:

[Sun Nov 26 01:38:56.403251 2017] [:error] [pid 28155] [client 186.136.172.19:52362] FastCGI: server "/var/www/clients/client6/web39/cgi-bin/php5-fcgi-*-443-cdesk.micronotas.cl" stderr: PHP message: PHP Notice: Constant DATE_RFC7231 already defined in /var/www/clients/client6/web39/web/includes/bootstrap.inc on line 258

[Sun Nov 26 01:38:56.403323 2017] [:error] [pid 28155] [client 186.136.172.19:52362] FastCGI: server "/var/www/clients/client6/web39/cgi-bin/php5-fcgi-*-443-cdesk.micronotas.cl" stderr: PHP message: PHP Fatal error: Cannot use isset() on the result of an expression (you can use "null !== expression" instead) in /var/www/clients/client6/web39/web/sites/all/modules/i18n/i18n_user/i18n_user.module on line 13

The second one I already fixed. This happened twice installing all from scratch, changing the password and then updating drupal.

The system is Ubuntu 16.04.3 with PHP 7.0.25 and MySQL 5.7.20

Thanks in advance.

_options_prepare_options() error after drupal core update

Hi,
I updated drupal core and modules after installing deskulu. Everything works except for the error below, reported a dozen of times at the beginning of the ticket/new page.

Notice: Undefined index: strip_tags_and_unescape in _options_prepare_options() (line 282 of /var/www/html/deskulu/modules/field/modules/options/options.module).

Any hint on what this could be?

README.md refers to non-existent LICENSE.txt file.

At the bottom of README.md, it says the license is "GPLv2. See LICENSE.txt." However, there is no LICENSE.txt at the top level of the tree.

(There are 50 interior LICENSE.txt files, under sites/all/modules/ and sites/all/themes/, but I assume those are all third-party license files -- they're not expressing the license for Deskulu as a whole work.)

Email API

now that Mandrill is out of the loop for this, what is the alternative email API for deskulu??