tesfahunboshe/workforce-management-app-with-shiny

This app was developed using Shiny package. It can be used for workforce management purposes for small and medium size call centers of similar purposes. The app has a page for schedule view, another for the coverage view per market and per channel, and another two pages for submitting preferences and viewing team schedule for the selected day range.

Workforce Management APP with Shiny

The application can be used for receiving the availability, creating schedules and checking the coverage of your workforce. It is particulary suited for the call centers.

Schedule --> Showcases some of the metrics related to projects and tasks which are dynamically updated based on the changes that are made to the data.

Coverage --> View the coverage per channel and combined. The plots feature the scheduled FTE's against intially forecasted requirement

Submit Preferences --> The advocates can use this page to submit the availabilities. The submissions are visible to the admin user in requests folder.

Team Schedule --> See and download your teams's schedule for the chosen day

The app is available at: https://tesfahunboshe.shinyapps.io/CP2HP/