tgxworld/discourse-desk-plugin

Discourse Desk.com Plugin

Easily create desk cases from discourse topics

This plugin will add a "Create Desk Case" button to the bottom of each topic in a discourse forum. The button is visible to moderators and allows for the creation of a new case in a linked desk.com instance. If a case already exists for a topic, the button will change to indicate the case status and provide a link back to the desk case.

Installation

Install like any other discourse plugin depending on your setup. I.E. by cloning this repo into the discourse plugins directory, adding it to your app.yml file, etc..

Configuration

This plugin uses the (un)official Desk API Client to connect to your desk instance. If your environment variables are configured then it should "just work". Otherwise, set the appropriate values in lib/desk_case.rb.

Contributions

Pull Requests are welcome and there is certainly room for improvement.

Special thanks to the excellent tutorials from the Discourse team and to shivpkumar's Zendesk Plugin.