tiledesk/tiledesk

Install Tiledesk on your server using Helm for Kubernetes orchestration and Docker Compose for running multi-container Docker applications. Tiledesk provides an open-source solution comparable to Voiceflow, empowering you to create sophisticated LLM-enabled chatbots that seamlessly transition interactions to human agents when needed.

Tiledesk Introduction

Tiledesk is an Open Source Live Chat platform with integrated Chatbots written in NodeJs and Express. Build your own customer support with a multi-channel platform for Web, Android and iOS.

Designed to be open source since the beginning, we actively worked on it to create a totally new, first class customer service platform based on instant messaging and Artificial Intelligence. Tiledesk provides out-of-the-box chatbots that easily work side-by-side with humans.

What is Tiledesk today? It became the open source “conversational app development” platform that everyone needs to automate the Customer Service!

You can use Tiledesk to increase sales for your website or for post-sales customer service. Every conversation can be automated using our first class native chatbot technology (powered by AI). You can also connect your own applications using our APIs or Webhooks. Moreover you can deploy entire visual applications inside a conversation. And your applications can converse with your chatbots or your end-users! We know this is cool 😎

Tiledesk is multichannel in a totally new way. You can write your chatbot scripts with images, buttons and other cool elements that your channels support. But you will configureyour chatbot replies only once. They will run on every channel, auto-adapting the responses to the target channel whatever it is, Whatsapp, Facebook Messenger, Telegram etc.

Install Tiledesk

This project contains the code for starting the entire Tiledesk product with Docker or Kubernetes.

Development and trials

Docker Compose (latest):

Development, POCs and production

Kubernetes with Helm (latest):

Contents of the deployment

Tiledesk deployed via docker-compose or Kubernetes contains the following:

1. Tiledesk Server
2. Tiledesk Dashboard
3. Tiledesk Design Studio
4. Chat21 ionic
5. Chat21 Web Widget
6. Chat21 Server
7. Chat21 Http Server
8. A Mongo DB
9. A proxy

Production environments

Tiledesk provides tested Helm charts as a "deployment template" for customers who want to take advantage of the container orchestration benefits of Kubernetes. These Helm charts are undergoing continual development and improvement, and should not be used "as is" for your production environments, but should help you save time and effort deploying Tiledesk for your organisation.

The Helm charts in this repository provide a MongoDB database in a Docker container and do not configure any logging. This design has been chosen so that they can be installed in a Kubernetes cluster without changes and are still flexible to be adopted to your actual environment.

For your environment, you should use these charts as a starting point and modify them so that Tiledesk integrates into your infrastructure. You typically want to remove the MongoDB container and connect the tiledesk-server directly to your database. For the production environment we suggest you not to use the internal instance of K8s MongoDB but to use MongoAtlas or an external installation of MongoDB with Replica Set. Another typical change would be the integration of your company-wide monitoring and logging tools.

Enterprise version

Tiledesk Enterprise customers can request enterprise credentials sending and email at: [email protected]. These credentials are required to pull private (Enterprise-only) Docker images.

Community? Questions? Support ?

If you need help or just want to hang out, come, say hi on our Discord server or make a post on our Forum.

tiledesk's Issues

Tiledesk URL Redirects to port 8081 instead of Nginx

I am using TileDesk Docker version. I have configured host Nginx Configuration to use SSL Certificate but website goes to 8081 port it redirect to 8081 instead of staying at 443.

Would be possible to have a helm repository for tiledesk?

Hi,

Would be possible for you to publish this project as a helm repository with product releases? I would like to work the same way we do with other helm artifacts, i.e., refer to a release and set my custom values locally instead of modifying a copy of this repository that I will need to maintain and merge with your changes whenever they are published. This would be also helpful to automate our cluster deployments, e.g., with ArgoCD. Thanks.

Regards,
Antonio.

JWT token expired for chat21-server to rabbitmq

Please help to provide a guide to renew the token provided in docker-compose file.

Unable to build kubernetes objects from release manifest (unknown object type "nil" in ConfigMap.data.EMAIL_*)

When trying to install with default value

EMAIL_ENABLED: false

I catch the following error:

Error: unable to build kubernetes objects from release manifest: error validating "": error validating data: [unknown object type "nil" in ConfigMap.data.EMAIL_HOST, unknown object type "nil" in ConfigMap.data.EMAIL_PORT, unknown object type "nil" in ConfigMap.data.EMAIL_SECURE, unknown object type "nil" in ConfigMap.data.EMAIL_USERNAME]

But those data are not set because email settings are disabled.

Errors in publiccode.yml file

Ci sono errori nel file publiccode.yml:

	Message
❌ publiccode.yml:20	yaml: could not find expected ':'

Vuoi rendere automatico questo controllo?

Aggiungi publiccode-parser-go-action al tuo repository GitHub, per verificare automaticamente il tuo publiccode.yml a ogni commit o pull request:

    
# Aggiungi questo a .github/workflows/publiccode-validation.yml
#
on: [pull_request]

jobs:
  publiccode_validation:
    runs-on: ubuntu-latest
    name: publiccode validation
    steps:
    - uses: actions/checkout@v3
    - uses: italia/publiccode-parser-action@v1
      with:
        publiccode: 'publiccode.yml'
    
  

Usa publiccode-parser-go per verificare il tuo publiccode.yml in locale da riga di comando:

$ docker run -i italia/publiccode-parser-go /dev/stdin < publiccode.yml
    

Serve aiuto?

Unisciti a https://slack.developers.italia.it e chiedi nel canale #publiccode o usa Forum Italia.

_{🔗 Developers Italia | 📄 il formato publiccode.yml | ℹ️ Il mio codice sorgente | *}

What is KB_ENDPOINT?

Hi!

What service url is expected in KB_ENDPOINT to scrape? I do not find documentation about it.

Thank you!

Can't send email

I installed Tiledesk using docker and the email notification is not working after I made my configuration on docker-compose.yml.

cant log in after installation the address and password are wrong ?!!

after i installed tiledesk in my server and in my local workstation docker desktop and bothe i cant loge in with the provided address and password i got error unified !
so may i know whats the log in address and pass so i can start using my tiledesk ?!! or how to change and add my address and password

deploy with custom ports

Hi,

I am using a centos dedicated server with shared services, and i want to deploy Tiledesk community.

On the readme instructions, you specify how can We deploy on docker, but some of the public ports in my server has already used by other services.

How can I deploy with custom ports? I only need to change the ports of each container and then modify the next vars in the docker-compose.yaml :
CHAT21_URL
WEBHOOK_ENDPOINT

thanks in advance

RabbitMQ version

Is there a RabbitMQ version available for helm charts?

Disable sign up from env variable

Hello,
I using the docker deployment but no env variable to disable sign-up.
Please can which specify the env variable to disable sign up or any alternative ?

does the docker compose not have the integration for dialogflow?

I run the docker compose image and I only see rasa, external and identity for the bot integration. Is that not updated?

YAML parse error on templates/server-deployment.yaml

It's due to a wrong indentation for keys EMAIL_USERNAME, EMAIL_SECURE and EMAIL_PORT (there is an extra space).

deployed with the docker compose but the rabbitmq can't start

hello I have use the docker compose file ( https://raw.githubusercontent.com/Tiledesk/tiledesk-deployment/master/docker-compose/docker-compose.yml )deployed the project on the server , but I found that the server can't started

and also when I check logs and found the containered was killed always, so just want to know how to resolved that issue, is there any requirement for the rabbitmq installations, and is the rabbitmq container neccessary to run?

Unable to Login on Dashboard

Unable to login with the id/password described in readme.