Third number not clickable

[jjantell]

Third number not clickable

[tipichris]

I can't reproduce this problem. Could you first make sure it is present in the latest development release (1.6.0pre4) from http://www.oak-wood.co.uk/tbdialout/releases/

If you still have the problem, can you advise

• The version of TBDialOut
• The version of Thunderbird
• The operating system and version
• Any other extensions that you have enabled that affect the Address Book

TBDialOut adds links to three elements on the page if they are present, those with the IDs cvPhCellular, cvPhWork and cvPhHome. My initial thought is that the DOM of your page must be different to mine, which could happen if you use a different version of TB, or if another extension has altered it. If you have a tool to inspect the DOM perhaps you could let me know the IDs of the various phone numbers.

[jjantell]

The version of TBDialOut: 1.6.0pre1
The version of Thunderbird: 5.0
The operating system and version: Windows Vista
Any other extensions that you have enabled that affect the Address
Book: gContactSync

On 14 August 2011 20:19, tipichris
[email protected]
wrote:

I can't reproduce this problem. Could you first make sure it is present in the latest development release (1.6.0pre4) from http://www.oak-wood.co.uk/tbdialout/releases/

If you still have the problem, can you advise

• The version of TBDialOut
• The version of Thunderbird
• The operating system and version
• Any other extensions that you have enabled that affect the Address Book

TBDialOut adds links to three elements on the page if they are present, those with the IDs cvPhCellular, cvPhWork and cvPhHome. My initial thought is that the DOM of your page must be different to mine, which could happen if you use a different version of TB, or if another extension has altered it. If you have a tool to inspect the DOM perhaps you could let me know the IDs of the various phone numbers.

Reply to this email directly or view it on GitHub:
#2 (comment)

[tipichris]

I don't have access to Vista, but the DOM should be the same for TB 5.0 irrespective of operating system, and I'm using TB5.0. Are you able to inspect the page DOM? I would particularly like to know the ID of the element that isn't clickable, but it would be interesting to know IDs for the clickable ones too.

[jjantell]

I have found out what the problem is.

gContactSync, by default, adds its own new fields for different phone
types, rather than using the fixed types that Thunderbird Address book
normally expects. I have switched off this option and TBDialOut now
works fine.

There is an explanation here http://www.pirules.org/blog/?p=343

On 14 August 2011 21:28, tipichris
[email protected]
wrote:

I don't have access to Vista, but the DOM should be the same for TB 5.0 irrespective of operating system, and I'm using TB5.0.  Are you able to inspect the page DOM? I would particularly like to know the ID of the element that isn't clickable, but it would be interesting to know IDs for the clickable ones too.

Reply to this email directly or view it on GitHub:
#2 (comment)

[tipichris]

Do you have any entries with four or more phone numbers? If so do you still only have two clickable links?

Also, could you try this:
Disable gContactSync
Restart Thunderbird

Is the issue still present? If so, create a new contact, with gContactSync still disabled. Do you have this issue with the new contact to. Check also the other issue you have reported (#3)

I've had a quick scan of the gContactSync code and at some point in the conversion process it converts TB's named fields into an ordered list of fields, in the order "WorkPhone", "HomePhone", "FaxNumber", "CellularNumber", "PagerNumber", "HomeFaxNumber", "OtherNumber". If this conversion somehow persists in the Address Book, this may be the issue.

[jjantell]

Yes the conversion does persist in Thunderbird and I am sure that is
the issue. With that option turned off though, everything is fine.

On 14 August 2011 21:38, tipichris
[email protected]
wrote:

Do you have any entries with four or more phone numbers? If so do you still only have two clickable links?

Also, could you try this:
Disable gContactSync
Restart Thunderbird

Is the issue still present? If so, create a new contact, with gContactSync still disabled. Do you have this issue with the new contact to. Check also the other issue you have reported (#3)

I've had a quick scan of the gContactSync code and at some point in the conversion process it converts TB's named fields into an ordered list of fields, in the order "WorkPhone", "HomePhone", "FaxNumber", "CellularNumber", "PagerNumber", "HomeFaxNumber", "OtherNumber". If this conversion somehow persists in the Address Book, this may be the issue.

Reply to this email directly or view it on GitHub:
#2 (comment)

[tipichris]

Excellent. Can you confirm that this resolves both the clickable link issue and the right-click context menu issue?

[jjantell]

Yes. Both solved.

On 14 August 2011 21:43, tipichris
[email protected]
wrote:

Excellent. Can you confirm that this resolves both the clickable link issue and the right-click context menu issue?

Reply to this email directly or view it on GitHub:
#2 (comment)

[tipichris]

Solution noted at
http://getsatisfaction.com/tbdialout/topics/i_use_gcontactsync_and_numbers_get_muddled_and_some_arent_clickable

Thanks for your help