Comments (2)
Hi @SandeepReddyPinniti - unfortunately the plugin can't configure your workflow for you and what you're describing sounds like the workflow is misconfigured. If you'd like to paste relevant workflow rules here, I can possibly help.
If you haven't already seen this - we provide a sample workflow to show you how it might work here: https://www.twilio.com/docs/flex/solutions-library/chat-and-sms-transfers-flex#create-a-new-taskrouter-workflow
from plugin-chat-sms-transfer.
Hi John,
Firstly I thought based on the Queue Name and Worker Name the chat transfer takes care of assigning to the right person or queue by itself. Based on my initial assumption I opened this ticket. I have implemented additional logic on our system to handle chat transfer. Sorry for the trouble.
Close the ticket. Thanks for your plugin, it helps a lot.
from plugin-chat-sms-transfer.
Related Issues (18)
- Suggestion: Add comment to clarify that workflowSid might be needed for users with multiple workflows in their Flex TaskRouter workspace HOT 1
- Agent hearing new messages coming from transferred chat
- twilio-flex.min.js:142 Error: only absolute urls are supported HOT 6
- CORS Issue HOT 19
- Agent exceeds Channel per user limit HOT 1
- Any way to scale queue transfer rules in taskrouter? HOT 3
- Add Support for Twilio Channel Janitor Service HOT 1
- Channel resource is associated with the old task after transfer. HOT 1
- Can't transfer webchat HOT 5
- Chat-Transfer Function Cannot be Tested Locally HOT 5
- Spinning wheel after transfer HOT 3
- Update Readme details HOT 1
- Specify the need for an appConfig.js file HOT 1
- Incorrect env variable SERVERLESS_FUNCTION_DOMAIN in documentation/readme
- Call out SSO warning HOT 1
- the transfer does not work HOT 12
- plugin version HOT 7
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from plugin-chat-sms-transfer.