the transfer does not work

[twilio-professional-services]

the transfer does not work

[maxmito]

Do you have anything in the Twilio Error Logs in the Twilio console?Or in the browser logs?

[chwanyoung]

Thank you Max. I am a new dev. How can I find twilit error logs? Kind regards, AP On 30 Mar 2022, at 11:25 pm, Max ***@***.***> wrote:  Do you have anything in the Twilio Error Logs in the Twilio console?Or in the browser logs? — Reply to this email directly, view it on GitHub<#83 (comment)>, or unsubscribe<https://github.com/notifications/unsubscribe-auth/AJVVBAEOWVPRP3MZ7H2AZXTVCRB5BANCNFSM5SBXI53Q>. You are receiving this because you authored the thread.Message ID: ***@***.***>

[maxmito]

You can find the Error Logs in your Twilio Console, under Monitor

[tsuandre]

@maxmito i'm facing the same error.
I was about to open an issue when I found this one, i don't have error on error logs

[maxmito]

I also had issue at the beginning I kept troubleshooting by looking at errors on the Twilio Console and in the Browser Console.
Without providing any additional details it might be difficult for anyone to help you.
Try to get as much details and possibile and post it here

[tsuandre]

Is there a way to see the twilio console logs? I already activate the live logs option, but nothing is shown when the plugin is tested

[chwanyoung]

[chwanyoung]

thanks everyone.
and here is my second task queue settings (first is the default queue called everyone)

[chwanyoung]

and here is the chat transfer workflow

[johnfischelli]

Hello,

I wrote the original implementation of this plugin so I'm sure I can help here.

You mentioned you click the "Transfer" button in the UI and that the "loading sign pops out" - but I'm not sure what this means. Can you show a screenshot of this?

Clicking the transfer button invokes a Flex Action: https://github.com/twilio-professional-services/plugin-chat-sms-transfer/blob/main/src/components/TransferButton/index.js#L12

This action simply reveals a built-in UI native to Flex to list out Queues or Workers to transfer the task to. https://www.twilio.com/docs/flex/developer/ui/components#workerdirectory

If that was loading forever, then you never even got a chance to attempt a transfer and there is likely something else wrong.

Secondly, this plugin initiates an HTTP request to a Twilio function to perform the actual transfer logic. If you are successfully seeing this request initiate, but it is failing please attach a screenshot of the browser console logs so we can determine why.

[chwanyoung]

thanks johnfischelli,
Sorry, My mistake.
The loading sign is not in the pop-up.

After I click on the transfer button, this pops out

I then clicked on the arrow,

something is wrong here.

Any ideas?
Cheers,
AP

[chwanyoung]

Hi Everyone,

found the issue

The plugin source code from this link is outdated. You need to upgrade it. For example replacing public/appConfig.example.js with public/appConfig.js

The windows command that creates the TaskRouter workflow has the single quotation marks ('task.targetSid') which needs to be removed (task.targetSid)

Hope it helps.

AP