ucdavis/aggie-bot

A Slack-compatible chat bot for use by UC Davis

aggie-bot's Issues

Ignore Servicenow tickets already in URL form

If someone posts a service-now ticket number and it is already in URL form, slackbot should not respond with the URL.

example here: https://ucdavis.slack.com/archives/C1BDQPBMK/p1490121523657511
User posted this URL:
https://ucdavisit.service-now.com/ess/knowledge_detail.do?sysparm_article=KB0000129
and the bot responded with:
https://ucdavisit.service-now.com/ess/knowledge_detail.do?sysparm_article=KB0000129

Would it be possible for the bot to ignore the user's post, either by seeing the "=KB...." or "http...KB..."

KB URL shortening

I'd like to get another opinion on this as the short URLs are http, not https.

For a given KB#, KB0000132
The current URL returned is:
https://ucdavisit.service-now.com/ess/knowledge_detail.do?sysparm_article=KB0000132
Is shorter version is preferred:
http://kb.ucdavis.edu/?id=0132
the short URL can be padded with zeros:
http://kb.ucdavis.edu/?id=0000132
Or the leading zeros can be removed:
http://kb.ucdavis.edu/?id=132

LDAP search should take an optional field

Instead of just 'ldap thielen' (which uses 'thielen' to search a number of fields), it should optionally recognize fields such as:

ldap mail somebody
ldap email somebody
ldap login somebody
ldap loginid somebody

etc.

Images should be ignored, double post too

When an image is uploaded the URL is returned twice.. not sure why.
It may be better to just ignore image names altogether.

Ability to link to a ServiceNow INC

When we find text like INC023923, it should offer a link to https://ucdavisit.service-now.com/textsearch.do?sysparm_no_redirect=true&sysparm_search=INC0384171

Filter out threads when auto-responding, or respond to the same thread

If someone mentions, say, a ServiceNow ticket in a thread, AggieBot will reply in the channel, not the thread. It should either be quiet or reply in the thread.

Add commands vlan-contact and vlan-ping

Use http://secalert.ucdavis.edu/contacts.pl to allow one to specify an IP and return the Slack + e-mail details. One command is in a channel, the other is for a DM.

Add support for change requests

1. For Standard Change templates:
   STDCHG#######
   e.g.: STDCHG0001026
   The URL should be:
   https://ucdavisit.service-now.com/nav_to.do?uri=std_change_proposal.do?sys_id=STDCHG0001026

2. For a Change Request
   CHG#######
   e.g.: CHG0031056
   The URL should be:
   https://ucdavisit.service-now.com/nav_to.do?uri=change_request.do?sys_id=CHG0031056

NAM Search

TBD