ugurcandede/grispi-bulk-ticket-update-poc

This PoC is a Java application that stores all ticket keys in the specified filter in a text file and sends an update request to the ticket keys it stores.

Grispi Bulk Ticket Update - PoC

This PoC is a Java application that stores all ticket keys in the specified filter in a text file and sends an update request to the ticket keys it stores.

How to Run

1. Clone the repository
2. Open the project in your IDE
3. Update the environment variables in app.properties file
4. Update filter id and request body in Runner.java file
5. Run the Main.java

Environment Variables

app.properties located in resources folder, and it contains the following environment variables:

# Authentication
API_URL=xxxx
AUTH_SEPARATOR=\\$

# File
STORED_TICKETS_WITH_ASSIGNEE_FILE_NAME=stored tickets w-assignee.txt
STORED_TICKETS_WITHOUT_ASSIGNEE_FILE_NAME=stored tickets wo-assignee.txt
STORED_TICKETS_COUNT_FILE_NAME=%s - ticket counts.txt

# Others
SEPARATOR=,
SLEEP_DURATION=2000
SLEEP_ENABLED=true
REQUEST_BODY_WITH_ASSIGNEE={\"channel\":\"INTEGRATION\",\"fields\":[{\"key\":\"ts.status\",\"value\":\"4\"}]}
REQUEST_BODY_WITHOUT_ASSIGNEE={\"channel\":\"INTEGRATION\",\"fields\":[{\"key\":\"ts.status\",\"value\":\"4\"},{\"key\":\"ts.assignee\",\"value\":\"1:null\"}]}