Integration with Telegram does not work

[wedcanto]

Integration with Telegram does not work

[sojan-official]

ref: #7485 (comment)

for debugging telegram errors on self-hosted

ref: https://www.chatwoot.com/docs/contributing-guide/telegram-channel-setup

[wedcanto]

ref: #7485 (comment)

for debugging telegram errors on self-hosted

ref: https://www.chatwoot.com/docs/contributing-guide/telegram-channel-setup

Thank you for trying to help!
I did:

• installed ngrok, registered on the site and got the key
• ran it with the command ngrok http 3000
• change FRONTEND_URL in .env file on - https://af31-2a03-6f01-1-2-00-1333ngrok-free.app
• sudo systemctl restart chatwoot.target
• Tried to run the command:
  curl https://api.telegram.org/bot{999999999:AAETW4vpbwZZZ2yhLr-durC1_gypcdNro21U}/getWebhookInfo

Got the answer:

{
  "ok": true,
  { "result": {
    { "url": "https://af31-2a03-6f01-1-2-00-1333ngrok-free.app/webhooks/telegram/999999999:AAETW4vpbwZZ2yhLr-durC1_gypcdNro21U",
    "has_custom_certificate": false,
    "pending_update_count": 4,
    "last_error_date": 1710268040,
    "last_error_message": "Wrong response from the webhook: 404 Not Found",
    "max_connections": 40,
    "ip_address": "3.125.102.39"
  }
}

P.S. For security, in my reply, I changed the ngrok URL and Telegram token a bit (so that no one would use my URL or token)

Maybe I'm doing something wrong?

[sojan-official]

@wedcanto, the next thing you can do is verify whether these webhooks are coming correctly to the Chatwoot . you can see it in the logs. Also note that the telegram payload has an error

" "last_error_message": "Wrong response from the webhook: 404 Not Found","

Means telegram is experiencing 404 at some point. ensure that your ngrok URL is pointed to the correct port.

[sojan-official]

closing as original issue is resolved.

please refer: https://github.com/chatwoot/chatwoot/tree/develop/app/services/telegram

[linear]

PR-985 Integration with Telegram does not work

[wedcanto]

PR-985 Integration with Telegram does not work

I'm not allowed access to your link.

[wedcanto]

@wedcanto, the next thing you can do is verify whether these webhooks are coming correctly to the Chatwoot . you can see it in the logs. Also note that the telegram payload has an error

" "last_error_message": "Wrong response from the webhook: 404 Not Found","

Means telegram is experiencing 404 at some point. ensure that your ngrok URL is pointed to the correct port.

Thank you so much for trying to help!
I did the following - from scratch, installed Chatwoot not in the docker, but following the "Linux VM" instructions. And everything worked...

That's very strange, because I've already tried reinstalling several times. I think the bug can be closed.

But I have a question - where are the Telegram bot files in Chatwoot? I want to order some improvements from a programmer. I need to expand the capabilities of the Telegram bot. I want to send not only text and pictures, but also "Buttons" so that the user can choose from the options I offer.