CLIENT_OR_AGENT_NOT_AUTHORISED when requesting obligations as an agent

[Bittarman]

CLIENT_OR_AGENT_NOT_AUTHORISED when requesting obligations as an agent

[steveetm]

I don't know if it is related, but for a while we can successfully authenticate in sandbox environment with test users, getting access token properly, but after that every obligation request and even fraud prevention header test api requests return cloudfront error.

@hmrc-api-team can you please confirm if the sandbox env is broken right now, or it should work?

[hmrc-api-team]

Hi Bittarman,

Unfortunately agent users aren't currently not working in the Sandbox environment. We will raise this with the relevant team.

Kind regards,

MTD API Team

[zmagyar]

@hmrc-api-team is there any update on this please? We are delaying a significant release of our app at the moment as this issue stops us to test the application.

[hmrc-api-team]

Hi all, apologies for the delayed response. The team responsible for creating Agent users are aware of this issue and we have been told that they will be working on a fix soon. We have done some preliminary investigation before raising the issue with them so hopefully that will expedite the process.

Since this is an issue that sits outside the code within the vat-api itself, we cannot comment on when exactly this fix will go into Sandbox however we will endeavour to keep you all updated on this Issues thread when it goes in.

Kind regards

[Benjamindyer]

Just echoing what others have said, the Sandbox environment is dead for us at the moment.

[Bittarman]

Thanks for the update @hmrc-api-team

[hmrc-api-team]

Hi @Bittarman, @Benjamindyer, @zmagyar, @steveetm,

Please could you try requesting Obligations as an Agent again? We have been advised that the team responsible has pushed a fix in for this last night.

Kind regards

[hmrc-api-team]

Hi @Bittarman, @Benjamindyer, @zmagyar, @steveetm,

We have tested Agents in Sandbox ourselves and can see they are now working. If you require assistance setting up an Agent, please follow the Guide.

If you have any further questions, please leave them below. If you have followed the Guide above and still find that Agents are not working for you, please re-open this Issue with steps to reproduce.

Kind regards